8 - 13 years
9 - 15 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
8+ years in Interaction analytics & Quality analytics. Establish and maintain Interaction Analytics standards and practices , metrics, and performance targets across all interaction analytics accounts. Conduct assessments of contact center operations to identify areas for improvement and potential projects Set clear performance expectations, provide regular feedback, and conduct performance reviews with the team and operations stakeholders Drive analytics initiatives across all contact center operations. Collaborate with cross-functional teams (e.g., Training, Operations, Customer Service) to implement process changes and address identified issues. Engaging with Interaction Analytics Platforms, should be quality Analyst, People management skills
Hinduja Global Solutions (HGS)
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