Posted:2 days ago|
Platform:
On-site
Full Time
Job Location- Gurgaon Salary- 3 LPA to 5 LPA Key skills- a) Any Graduate-Fresher Can Apply b) Exceptionally good communication skills c) Inclination to work for Customer Support Voice Process Job Description- Minimum 0 18 months experience Roles and Responsibilities of Voice Process: 1. Customer Support: o Handle inbound and outbound calls from customers across different countries. o Address customer inquiries, concerns, and provide accurate information. 2. Language Proficiency: o Demonstrate proficiency in multiple languages to cater to our diverse international customer base. o Effectively communicate with customers in their preferred language. 3. Issue Resolution: o Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution. o Escalate complex issues to the appropriate teams for further assistance. 4. Cultural Sensitivity: o Exhibit cultural awareness and sensitivity when interacting with customers from various regions. o Adapt communication style to align with cultural expectations. 5. Documentation: o Maintain accurate and detailed records of customer interactions in the CRM system. o Document relevant information to facilitate efficient issue resolution and future reference. 6. Product Knowledge: o Acquire and maintain comprehensive knowledge of our products and services. o Effectively communicate product features and benefits to customers. 7. Time Management: o Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries. o Work in shifts to accommodate different time zones. 8. Collaboration: o Collaborate with cross-functional teams to address customer issues that may require input from different departments. o Provide feedback to improve overall customer satisfaction Contact Mehak 9650005277 Aditya vats 9211726657 Deepali 9650092537
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