Helpdesk Support Engineer

Bankai Infotech

3 - 8 years

3 - 6 Lacs

Ahmedabad

Posted:1 day ago| Platform:

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Skills Required

Helpdesk Software Troubleshooting Outlook Configuration Hardware Microsoft Applications Troubleshooting Active Directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB RESPONSIBILITY

• Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices.

Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance
Assist with hardware upgrades, replacements, and repairs.
Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software.
Ensure software updates, patches, and security fixes are applied regularly.
Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary
Respond to user support requests, resolving technical issues via phone, email, and in-person.
Provide training and documentation for end users on how to use software and hardware effectively.
Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently.
Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts.
Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP).
Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems.
Assist with network configuration, connectivity, and performance monitoring.
Install, configure, and maintain antivirus software on all endpoints.
Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity.

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