Head Supply Chain & Operations (Last Mile Expert)

Gifting has an abstract definition since its significance varies from person to person, heart to heart, and in many cases head to heart. The joy of seeing your loved one sitting miles away, shining in awe & surprise when he/she opens the box of happiness is priceless. As pioneers in gifting beyond flowers, FNP has become an expert in the category. Our brand ethos remains- Its the little joys that come with our package. If we have to explain it in one line- We gift wrap your emotions & deliver them with love!

Head-Operations Retail Gurgaon Global CEO 10-18 Years Retail Management,SCM Operations,Retail Operations MBA/PGDM Company Overview: Ferns N Petals is a leading online platform for gifting solutions, offering a wide range of products including flowers, cakes, plants, personalized gifts, and gift hampers. With a legacy of providing heartfelt gifting experiences, we are now seeking a dynamic and innovative individual to join our team as the Head - Operations. Position Overview: As a Head - Operations, you will play a crucial role in driving business growth, improving operational efficiency, and ensuring an exceptional customer experience within the retail franchise outlets and companys dark stores. Reporting of this role is to the CEO, FNP. Here are the key role expectations from this role: . Business Development & Strategic Planning: Develop and implement comprehensive strategic plans to drive business growth for FOFO retail outlets in alignment with FNP's overall business objectives. Identify market trends, competitor activities, and customer preferences to formulate effective business strategies. Franchise Management: Manage relationships with franchise partners, providing guidance and support to ensure adherence to brand standards and operational excellence. Collaborate for the selection, onboarding, and ongoing support of franchisees partners. Darkstore Management & Expansion: Alignment and implementation of overall Darkstore operations strategy in alignment with the company's goals & objectives. Set performance targets and key performance indicators (KPIs) for dark-store operations. Develop and execute a strategic plan for expanding the Darkstore network, while identifying the potential areas to expand the network and assessing the viability of new locations. Provide necessary support, guidance, and training to ensure the success of Darkstore with a motto to improve the NPS.

Operational Excellence: Oversee day-to-day Retail and Darkstore operations, ensuring compliance with standard operating procedures (SOPs) and FNP brand guidelines. Implement best practices to optimize inventory management, staffing levels, and overall operational efficiency. Sales and Revenue Generation: Develop and implement sales strategies to achieve revenue targets for FOFO retail outlets and Darkstore. Monitor sales performance, analyze data, and implement corrective measures as needed. Customer Experience: Foster a customer-centric culture by ensuring that FOFO outlets deliver exceptional service and create positive customer experiences. Implement feedback mechanisms and drive initiatives to enhance customer satisfaction. Team Leadership: Lead and motivate a cross-functional team, including store managers and staff, to achieve performance targets and uphold brand standards. Invest in the professional growth of team members, conducting regular performance assessments, offering feedback, and identifying training needs. Financial Management: Develop and manage budgets for the FOFO business, ensuring cost control and profitability. Analyze financial reports and implement strategies to maximize return on investment. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements related to retail operations. Identify and mitigate operational risks to protect the interests of the FOFO business and FNP. Business Development: Contributor to Retail function by adding more franchise partners and Adding a Revenue through Targeting New Clients and Managing Key Accounts Identify and pursue new business opportunities to expand the corporate gifting client base. Negotiate and finalize contracts with corporate clients, ensuring mutually beneficial agreements. Market Research and Analysis Conduct regular market research to stay informed about industry trends, competitor offerings, and customer preferences. Analyze sales data and customer feedback to refine gift selection and improve overall customer satisfaction. FinancialPerformance: Set and manage budget, forecasting sales, margins, and profitability targets. Analyse financial performance and market trends to identify areas for improvement and growth. Drive the achievement of KPIs related to revenue, profitability, product assortment, and customer satisfaction. Make informed decisions based on data analysis, market insights, and performance metrics to guide the way forward. Customer Focus: Understand clients preferences, needs and feedback to continuously tailor the product assortment to meet their expectations. Implement strategies to enhance customer satisfaction, loyalty, and retention through high-quality products and exceptional experiences. Team Leadership: Provide leadership, mentorship, and guidance to a team. Foster a culture of collaboration, creativity, and continuous improvement within the corporate sales team. Invest in the professional growth of team members, conducting regular performance assessments, offering feedback, and identifying training needs.

Bachelor's degree in Business and Design related field along with MBA is preferred. 10-18 years of experience Proven experience in a senior retail management role, demonstrating a track record of success in driving sales and operational excellence Ability to work independently in a dynamic, fast-paced environment Ability to lead a team, mentor employees, and promote a culture of accountability and ownership Ethical, compassionate, and committed to excellence Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions based on current market trends and consumer preferences. Excellent communicator with good negotiation presentation and interpersonal skills with the capacity to build and maintain relationships with key stakeholders. Passionate professional & a strategic thinker, who can relate with our existing and future customers needs. Leadership experience with the ability to motivate and guide a team toward achieving objectives. Experience from Ecommerce or Retail industry is preferred.