Head Retail Operations

Role & responsibilities

Retail Operations & Execution

• Oversee end-to-end operations of all brand-owned or partner-led chocolate stores across India
• Ensure exceptional store standards in line with global brand guidelines VM, hygiene, customer experience, SOPs
• Drive operational efficiency including inventory management, staffing, and POS operations

Team Management & Training

• Recruit, train, and manage store staff; build a high-performance, customer-first team
• Conduct regular training aligned with global brand ethos and product knowledge

Coordination with Global Team

• Act as the key point of contact for the brands international retail and merchandising teams
• Implement global retail strategies, campaigns, and new initiatives in India
• Share performance insights, consumer feedback, and market trends regularly

Sales & Performance

• Own store-level P&L accountability
• Drive revenue and profitability for all retail locations
• Monitor KPIs footfall, conversion, ATV, UPT and ensure continuous performance enhancement

New Store Development & Expansion

• Identify and evaluate new store locations in premium malls and high-street locations
• Coordinate store design, fit-outs, and launches with internal and external stakeholders

Marketing & Promotions

• Work with marketing teams to execute in-store promotions, sampling activities, and seasonal campaigns

Ensure brand consistency across all touchpoint

Preferred candidate profile

Education

Language

Additional Skills/Qualification

Experience

Other Skills

Preferred candidate profile

We are seeking a dynamic and results-driven professional to lead the retail operations for the worlds No. 1 chocolate stores in India. This individual will be the primary liaison between the global brand team and local operations, ensuring brand excellence, seamless execution, and the successful growth of the premium chocolate retail footprint in India