Head Operations - Food and Frozen Snacks Business

Role & responsibilities

Job Summary:

Strategic leadership position responsible for overall operational excellence, business growth, and organizational development. Serves as the key operational decision-maker under Business Head guidance, driving revenue growth, operational efficiency, and market expansion initiatives.

Key Responsibilities:

Strategic Operations Management

• Develop and implement comprehensive operational strategies aligned with business objectives
• Oversee end-to-end operations including supply chain, inventory, quality control, and customer experience
• Drive business growth initiatives and expansion planning
• Ensure compliance with organic certification standards and regulatory requirements
• Manage vendor relationships and negotiate favorable terms for procurement and services

Financial Performance & P&L Management

• Monitor and optimize store profitability and cost management
• Analyze financial performance metrics and implement improvement strategies
• Budget planning and expense optimization across all operational areas
• Revenue enhancement through strategic pricing and promotional activities
• Monthly financial reporting and performance analysis to Business Head

Team Leadership & Development

• Lead, mentor, and develop the operations team for optimal performance
• Establish performance standards and conduct regular team evaluations
• Design and implement training programs for skill enhancement
• Foster a culture of excellence, customer focus, and continuous improvement
• Succession planning and talent development for organizational growth

Quality Assurance & Customer Experience

• Maintain highest standards of product quality and customer service
• Implement systems for consistent customer experience delivery
• Monitor customer satisfaction and implement improvement initiatives
• Ensure brand standards and organic product authenticity across all touchpoints

Key Result Areas (KRAs):

1. Revenue Growth & Profitability

2. Operational Efficiency

3. Team Performance & Development

4. Customer Satisfaction & Market Position

5. Strategic Initiatives & Business Development

Preferred candidate profile

• Education:

  MBA/PGDM in Operations/Business Administration or Engineering graduate with management experience

• Experience:

  8-12 years in operations management, preferably in retail/FMCG/food industry

• Skills:

  Strategic planning, team leadership, financial management, vendor negotiation, process optimization

Preferred Qualifications:

• Experience in organic food/health product industry
• Multi-location operations management experience
• Understanding of supply chain and quality management systems
• Local market knowledge of Gujarat/Ahmedabad