5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a member of the Support organization at Oracle, your primary responsibility is to provide post-sales support and solutions to Oracle customers. You will be the advocate for customer needs, addressing post-sales non-technical inquiries through phone and electronic channels. Additionally, you will assist with technical questions related to Electronic Support Services, offering troubleshooting guidance and support. Serving as a key point of contact for customers, you will nurture customer relationships with Support and offer guidance to internal Oracle employees on various customer situations and escalated issues. The ideal candidate for this role should possess a strong technical background with expertise in Oracle SaaS Cloud, particularly in the Finance and SCM core modules. Proficiency in Oracle SaaS technical skills such as Security, BI & OTBI Reports, customizations, and VBS is essential for success in this position. Key Responsibilities: - Minimum of 5 years of experience in Oracle Cloud implementation & support. - Hands-on involvement in 3 or more Oracle Cloud implementation or support projects as a Techno Functional consultant. - Experience in implementing & supporting Oracle Cloud modules, specifically SCM and Finance. - Proficiency in BI & OTBI Reports, Value Set, and Personalization. - Expertise in workflow configuration using BPM. - Knowledge and experience in Reporting, Data Migration, and Interface/Integration development utilizing tools like HBIP and Web Services. - Previous experience in client-facing roles, including Requirement Gathering, Product Workshops & Demos, CRP, and UAT sessions. - Excellent communication, project management, collaboration, and team management skills. - Strong documentation, presentation, customer handling, problem-solving, and solution design capabilities. Education & Experience: - Preferred qualifications include a BE, BTech, MCA, or equivalent degree. - Candidates with alternative qualifications backed by relevant experience will also be considered for this role. Join Oracle's Support organization and play a crucial role in delivering exceptional post-sales support and solutions to our valued customers. Apply now and be part of a dynamic team dedicated to customer success.,

Posted 2 weeks ago

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