Customer Service-Export Documentation (Male Only) F & J Direct

3 - 6 years

4 - 5 Lacs

Pune

Work from Office

Key Responsibilities: Create and process sales orders in compliance with company policies and procedures. Manage customer-facing orders and related information within the SAP SD/HANA System. Handle intercompany and cross-company orders to facilitate smooth operations across business units. Manage changes to sales orders, including over- and underfilling, to ensure accurate order fulfilment. Generate sales orders based on customer requests from contract orders, considering volume and price agreements. Process order cancellation requests promptly and accurately according to established protocols. Follow standardized processes for order cancellation and quantity adjustments to maintain operational efficiency. Gather necessary information and documentation for order entry, utilizing templates or tickets as required. Contact stakeholders to address situations where the Minimum Order Quantity (MOQ) in Purchase Orders falls below agreed thresholds. Track prepayment orders and manage reassignments as needed after designated timeframes. Confirm orders within specified date ranges to ensure adherence to delivery timelines. Manage changes in order schedules effectively, communicating adjustments internally and externally as needed. Initiate escalations when required to resolve order-related issues promptly. Address quality deviations by initiating communication and collaborating with the Inventory & Inside sales support team. Coordinate the creation of return orders in collaboration with the Sales Support Team. Manage delivery block issues and generate backlog reports for the Team Lead as necessary. Handle export shipments, including managing Export documentation and understanding shipping terms. Knowledge on LC Handling. Key Requirements: Demonstrated proficiency in SAP operations and a strong understanding of Order Management processes. Expertise in export shipment handling, Export documentation, LC understanding, and shipping terms. Excellent written and verbal communication skills with the ability to interact professionally with all stakeholders. Bachelor's degree in any field. Flexibility to accommodate work schedules across different time zones as needed. Strong proficiency in data analysis, MS Office applications, presentation skills, and MIS.

Posted 2 months ago

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