Guest Relations

Job Title: Guest Relation Executive (only females)
Company Name: Navraj Group
Location: Sector 37D & Sector 58
Salary: Up to ₹6 LPA

Job Overview:

We are looking for a professional and dynamic Guest Relation Executive to join our team at Navraj. This role involves managing guest relationships, ensuring an exceptional experience for every guest, and delivering high-quality service in a hospitality setting. The ideal candidate should be friendly, approachable, and capable of resolving guest concerns while maintaining a positive atmosphere.

How to Apply:

Interested candidates can send their updated resumes to 8851719365.

Key Responsibilities:

• Welcome and greet guests in a warm, friendly, and professional manner.
• Ensure guests have a pleasant experience by addressing any needs or concerns promptly.
• Provide information about the company's services, products, or promotions.
• Maintain detailed records of guest interactions, feedback, and preferences to personalize future visits.
• Handle guest complaints or concerns with empathy, ensuring quick resolutions.
• Coordinate with other departments (e.g., housekeeping, front desk, etc.) to meet guest requirements.
• Assist in the preparation of guest feedback surveys and follow up with guests post-visit.
• Maintain guest privacy and confidentiality at all times.
• Ensure that the guest relations area is clean, well-organized, and welcoming.
• Stay updated on company services, policies, and industry trends to provide informed assistance.

Requirements:

• Bachelor’s degree in hospitality, business, or a related field (preferred).
• Proven experience in guest relations or customer service (2+ years preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to handle difficult situations with poise.
• Positive, energetic, and customer-centric attitude.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic computer skills, including proficiency in Microsoft Office and guest management software.
• Multilingual skills are a plus.

Benefits:

• Competitive salary package (up to ₹6 LPA).
• Performance-based incentives.
• Health and wellness benefits.
• Career development and growth opportunities.
• Supportive work environment

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 8851719365