Guest Relation Executive

ROLE

The position holder will be responsible for handling Executive cum Secretarial position that involves coordinating communication between companys clients, inter departmental coordination, etc. Assisting the sales, admin & HR teams in conducting various events on the site. Handling all administrative tasks including supervision of casual workers.

KEY DELIVERABLES/ RESPONSIBILITIES

• Answer phone calls, Take Printouts /Scan documents and transfer calls to concerned parties.
• Operate emails. Record data in excel.
• First level contact to answer and resolve client queries/ issues. Channelize to concerned employee as relevant, in case query/ issue is unresolved.
• Be the first point of contact for visitors, greet them and ensure they are seated & treated well until a sales representative attends to them.
• Maintain a register for walk-in customers and capture relevant information. Assist sales team in scheduling follow up appointments and meetings as and when required.
• Support Admin and HR departments to organize travel arrangements, conferences, meetings and events as and when directed.
• Collect and distribute couriers and other mail.
• Maintain registers for tracking use of company vehicles by clients and for internal official purpose.
• Track whereabouts of drivers, their overtime etc. and ensure company vehicles are available at all times for the clients site visits.
• Maintenance of all the bills and purchases of Pantry. Supervise pantry boys and other causal workers in day-to-day activities.
• Maintain stocks of general office Stationary and keep records of items issued. Raise requisitions timely to ensure continuous supply of necessary items.
• Responsible for coordination with vendors, clients and internal staff for smooth operations.
• Coordinate for all other miscellaneous office activities.
• Take initiatives for cost saving and improving efficiency wherever possible.

Work on self-development and participate in personality development/ grooming sessions in order to provide top class service quality to clients & establish a brand image of SBP in the market