8 Guest Interaction Jobs

Guest Service Associate - Food & Beverage Service As a Guest Service Associate - Food & Beverage Service , you'll be the welcoming face that sets the stage for our guests dining experience. Your role is crucial in creating an inviting atmosphere, ensuring smooth seating, and maintaining the highest standards of cleanliness and presentation in our dining areas. You'll play a key part in making every meal a memorable one. Your Responsibilities Guest Seating & Dining Area Readiness: Warmly greet guests and accurately determine the number in their party. Efficiently seat guests by finding a clean, available table, pulling out chairs, and presenting a clean and current menu. Guide guests through the dining rooms, providing any necessary assistance. Arrange and organize tables, chairs, and settings to accommodate groups, including those with special needs. Ensure all place settings are appropriate, with each guest having a napkin, clean silverware, and any other standard items. Verify menus are current, clean, plentiful, and wrinkle-free. Maintain the cleanliness of work areas throughout the day by practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, smooth service, and the overall safety and well-being of guests. Professionalism & Team Collaboration: Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to your manager; and complete safety training and certifications. Ensure your uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards. Communicate clearly and professionally with guests and colleagues; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support your team to reach common goals; and listen and respond appropriately to the concerns of other employees. Ensure adherence to all quality expectations and standards. Physical Requirements Stand, sit, or walk for an extended period of time. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Guest Service Associate - Food & Beverage Service As a Guest Service Associate - Food & Beverage Service , you'll be the welcoming face that sets the stage for our guests dining experience. Your role is crucial in creating an inviting atmosphere, ensuring smooth seating, and maintaining the highest standards of cleanliness and presentation in our dining areas. You'll play a key part in making every meal a memorable one. Your Responsibilities Guest Seating & Dining Area Readiness: Warmly greet guests and accurately determine the number in their party. Efficiently seat guests by finding a clean, available table, pulling out chairs, and presenting a clean and current menu. Guide guests through the dining rooms, providing any necessary assistance. Arrange and organize tables, chairs, and settings to accommodate groups, including those with special needs. Ensure all place settings are appropriate, with each guest having a napkin, clean silverware, and any other standard items. Verify menus are current, clean, plentiful, and wrinkle-free. Maintain the cleanliness of work areas throughout the day by practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, smooth service, and the overall safety and well-being of guests. Professionalism & Team Collaboration: Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to your manager; and complete safety training and certifications. Ensure your uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards. Communicate clearly and professionally with guests and colleagues; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support your team to reach common goals; and listen and respond appropriately to the concerns of other employees. Ensure adherence to all quality expectations and standards. Physical Requirements Stand, sit, or walk for an extended period of time. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Guest Service Associate - Food & Beverage Service Location: Hyderabad, Telangana, India As a Guest Service Associate - Food & Beverage Service , you'll be the welcoming face that sets the stage for our guests dining experience. Your role is crucial in creating an inviting atmosphere, ensuring smooth seating, and maintaining the highest standards of cleanliness and presentation in our dining areas. You'll play a key part in making every meal a memorable one. Your Responsibilities Guest Seating & Dining Area Readiness: Warmly greet guests and accurately determine the number in their party. Efficiently seat guests by finding a clean, available table, pulling out chairs, and presenting a clean and current menu. Guide guests through the dining rooms, providing any necessary assistance. Arrange and organize tables, chairs, and settings to accommodate groups, including those with special needs. Ensure all place settings are appropriate, with each guest having a napkin, clean silverware, and any other standard items. Verify menus are current, clean, plentiful, and wrinkle-free. Maintain the cleanliness of work areas throughout the day by practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, smooth service, and the overall safety and well-being of guests. Professionalism & Team Collaboration: Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to your manager; and complete safety training and certifications. Ensure your uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards. Communicate clearly and professionally with guests and colleagues; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support your team to reach common goals; and listen and respond appropriately to the concerns of other employees. Ensure adherence to all quality expectations and standards. Physical Requirements Stand, sit, or walk for an extended period of time. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Guest Interaction & Relationship Building Guest Satisfaction Operational Efficiency Revenue Generation by ensuring cross selling of hotels and encouraging guest participation in loyalty programs Handling VIP Arrivals and Group Bookings Adhere to Brand Standards

Extensive expertise in housekeeping Ops, asset preventive maintenance, SOP formulation, inventory management, IDS software, guest complaint resolution, guest interaction, maintaining superior room standards, laundry Ops, and staff training. JD: The Housekeeping Manager is responsible for overseeing the housekeeping operations and ensuring the cleanliness, orderliness, and attractiveness of the establishment. This role involves managing a team of housekeepers, ensuring adherence to health and safety standards, and providing excellent guest service. Key Responsibilities: Operational Management: Supervise and inspect the cleaning and servicing of guest rooms and public areas. Develop and implement housekeeping policies and procedures. Ensure all housekeeping activities are conducted in accordance with established standards and health regulations. Monitor inventory levels of cleaning supplies and linens and place orders as needed. Manage laundry services to ensure efficient processing and distribution of linens and uniforms. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met. Team Management: Recruit, train, and supervise housekeeping staff. Schedule staff shifts and ensure adequate staffing levels to meet operational needs. Conduct performance evaluations and provide feedback and coaching to staff. Foster a positive and productive work environment. Guest Service: Respond promptly to guest requests and complaints regarding housekeeping services. Ensure guest satisfaction by maintaining high-quality standards of cleanliness and service. Collaborate with other departments to meet guest needs and enhance overall guest experience. Budget and Cost Control: Develop and manage the housekeeping budget. Monitor expenses and implement cost-saving measures without compromising service quality. Analyze financial reports and identify areas for improvement. Health and Safety: Ensure compliance with health and safety regulations and hotel policies. Train staff on proper use of cleaning chemicals and equipment. Conduct regular safety audits and address any identified hazards. Education - Bachelor Degree in Hospitality / Hotel Sector