GM Operations

ADS Hospital in Howrah is a leading healthcare facility committed to providing quality and affordable medical services. We focus on exceeding patient expectations through professional excellence and ethical practices.

We are seeking an experienced General Manager (GM) Operations to oversee the daily administrative and operational functions of ADS Hospital in Howrah. The ideal candidate will ensure efficient workflow, high standards of patient care, and compliance with healthcare regulations. This role involves coordinating between departments, implementing strategic plans, managing budgets, and driving operational improvements in a dynamic hospital environment.

Key Responsibilities

• Oversee daily hospital operations, including staffing, resource allocation, and administrative functions to ensure optimal patient care delivery.
• Coordinate with clinical and non-clinical departments such as nursing, medical staff, finance, human resources, and facilities management to maintain efficient workflows.
• Develop and implement operational policies, procedures, and quality improvement initiatives to enhance efficiency and patient satisfaction.
• Manage budgets, monitor financial performance, and ensure cost-effective resource utilization while complying with healthcare regulations.
• Supervise hospital staff, handle patient complaints, and ensure adequate staffing and equipment for quality care.
• Collaborate with senior leadership on strategic planning, performance metrics, and operational excellence.
• Lead major operational change projects, drive innovation, and improve staff engagement to support hospital goals.
• Ensure regulatory compliance, including standards like HIPAA and accreditation requirements, and oversee quality assurance programs.

Qualifications and Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field; Master's degree preferred.
• Minimum of 6+ years of experience in hospital or healthcare operations, with proven leadership in managing teams and departments.
• Strong knowledge of healthcare regulations, budgeting, financial management, and operational efficiency.
• Excellent leadership, communication, interpersonal, problem-solving, and decision-making skills.
• Proficiency in healthcare management software and familiarity with process optimization.
• Ability to manage multiple priorities in a fast-paced environment and foster a culture of continuous improvement.

Preferred Skills

• Experience in planning and managing medical services in collaboration with clinical and non-clinical functions.
• Track record of improving operational efficiency, patient flow, and revenue cycle management.
• Knowledge of hospital-specific operations in the Indian healthcare context, particularly in West Bengal.

Location and Compensation

• Location: ADS Hospital, Howrah, West Bengal
• Compensation: 28,000 to 30,000 INR/Month

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹30,000.00 per month

Work Location: In person