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3.0 - 5.0 years
3 - 5 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Sodexo Food Solutions India Pvt. Ltd. is looking for a dedicated and organized Operator - STP & WTP to join our dynamic team. In this role, you'll be the central point of contact for all service requests related to our client's facility, ensuring smooth operations and efficient resolution. Key Responsibilities: Coordinate all work requests received via email, phone, or other communication channels, regarding services provided by Sodexo to the client. Collaborate with other Sodexo on-site team members to dispatch and collect work orders generated after receiving a request. Collect all closed work orders to formally close out service calls. Generate comprehensive reports based on collected work order data for both Sodexo and the client, ensuring transparency and informed decision-making. Receive and respond to all incoming calls, emails, or paper-based complaints/work requests promptly and professionally. Log all calls into the designated software, which will in turn generate work orders. Set up reports using all collected data from work orders for both the client and Sodexo, for control, transparency, and informational purposes. Maintain the helpdesk work area and equipment in a clean and orderly condition, strictly adhering to all prescribed regulations. Maintain the confidentiality and security of all data and information related to the facility. Maintain a professional appearance at all times. Qualifications: Previous experience in a similar administrative or coordination role, particularly in a service-oriented environment, is preferred. Excellent communication skills, both written and verbal, in English and local languages (Telugu, Hindi). Proficiency in using software for logging calls and generating reports. Strong organizational skills with a keen eye for detail. Ability to work independently and as part of a team. Proactive and problem-solving attitude. Commitment to maintaining confidentiality and high professional standards.
Posted 2 weeks ago
6.0 - 9.0 years
6 - 9 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Sodexo Food Solutions India Pvt. Ltd. is looking for a dedicated and organized Operator - STP & WTP to join our dynamic team . In this role, you'll be the central point of contact for all service requests related to our client's facility, ensuring smooth operations and efficient resolution. Key Responsibilities: Coordinate all work requests received via email, phone, or other communication channels, regarding services provided by Sodexo to the client. Collaborate with other Sodexo on-site team members to dispatch and collect work orders generated after receiving a request. Collect all closed work orders to formally close out service calls. Generate comprehensive reports based on collected work order data for both Sodexo and the client, ensuring transparency and informed decision-making. Receive and respond to all incoming calls, emails, or paper-based complaints/work requests promptly and professionally. Log all calls into the designated software, which will in turn generate work orders. Set up reports using all collected data from work orders for both the client and Sodexo, for control, transparency, and informational purposes. Maintain the helpdesk work area and equipment in a clean and orderly condition, strictly adhering to all prescribed regulations. Maintain the confidentiality and security of all data and information related to the facility. Maintain a professional appearance at all times. Qualifications: Previous experience in a similar administrative or coordination role, particularly in a service-oriented environment, is preferred. Excellent communication skills, both written and verbal, in English and local languages (Telugu, Hindi). Proficiency in using software for logging calls and generating reports. Strong organizational skills with a keen eye for detail. Ability to work independently and as part of a team. Proactive and problem-solving attitude. Commitment to maintaining confidentiality and high professional standards.
Posted 2 weeks ago
4.0 - 6.0 years
0 Lacs
Mumbai
Work from Office
1) Developing and maintaining relationships with existing and development of new clients by understanding their needs and preferences. 2) Identifying potential customers for export. 3) Presenting products or services to potential clients, demonstrating their value and benefits. 4) Negotiating pricing terms to close best sales deals. 5) Meeting and exceeding sales targets set by the company. 6) Providing excellent customer service to ensure client satisfaction. 7) Staying informed about industry trends, competitors, and emerging market opportunities. 8) Tracking sales performance, generating reports, and analyzing data to identify areas for improvement. 9) Working with internal teams, such as marketing and customer support, to ensure a seamless client experience. 10) Using SAP software to manage the sales pipeline and track progress. 11) Overseeing the entire export process, from initial sales to final shipment, including logistics, documentation, and compliance. 12) Ensuring compliance with export regulations, trade laws, customs requirements, and international shipping standards. 13) Leading and managing a team of export sales professionals, providing guidance and support. 14) Addressing customer inquiries, handling complaints, and providing ongoing support to international clients. 15) Developing and executing sales strategies to meet sales targets and maximize profits. 16) Staying up-to-date on market trends, competitor activities, and industry developments. 17) Analyzing sales data to identify trends, track performance, and make data-driven decisions. Preferred candidate profile
Posted 1 month ago
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