General Manager Operations

Role & responsibilities

Overall Business Operations

• Oversee day-to-day operations across departments (production, quality, supply chain, general administration, maintenance).
• Ensure smooth coordination between various functional heads to meet business objectives.
• Implement systems to improve operational efficiency and reduce bottlenecks.
  

Strategic Planning & Execution

• Translate company vision into actionable business plans.
• Set department-level goals aligned with company targets and monitor execution.
• Contribute to strategic decisions including new product lines, expansion, and capital investments.
  

Production & Plant Oversight

• Ensure production targets are met with required quality standards.
• Coordinate with production and maintenance teams to reduce downtime and optimize productivity.
• Monitor factory operations, manpower utilization, and statutory compliance.
  

Cost Management

• Controlling operational costs.
  

Team Leadership

• Lead, mentor, and evaluate department heads and key managers.
• Conduct performance reviews and succession planning.
• Foster a culture of accountability, ownership, and continuous improvement.
  

Customer & Partner Relations

• Maintain relationships with key customers, suppliers, and vendors.
• Resolve escalated issues and ensure high satisfaction levels across the chain.
  

Compliance, Safety & Risk Management

• Ensure adherence to all legal, regulatory, and safety requirements in plant and office operations.
• Identify risks (operational, financial, people-related) and implement mitigation strategies.

8. Digital Transformation & Technology Adoption

• Identify and implement new technologies (ERP systems, automation, IoT, data analytics) to enhance operational efficiency.
• Promote digitization of key processes such as inventory tracking, production planning, and customer relationship management.
  

9.

• Drive sustainability initiatives such as waste reduction, energy efficiency, and water conservation

10.

• Promote a culture of innovation and kaizen (continuous improvement) across departments.

11.

• Develop contingency plans for operational disruptions (supply chain delays, labour strikes, natural disasters, etc.).
• Lead crisis response initiatives with clarity and decisiveness.
• Ensure business continuity systems are in place, including data backups and alternative sourcing
  

12.

• Strengthen quality systems to ensure zero-defect delivery and high customer satisfaction.
• Monitor customer feedback and complaints and initiate root cause analysis.
• Champion quality certifications like ISO 9001, FSSC 22000, etc., as relevant.

Preventive & Predictive Maintenance Implementation

• Ensure that a robust

  Preventive Maintenance Schedule (PMS)

  is established and followed.
• Support adoption of

  Predictive Maintenance (PdM)

  technologies like vibration analysis, thermal imaging, etc.
• Monitor the frequency of unplanned breakdowns and drive continuous improvements.
  

Downtime Reduction & Productivity

• Review maintenance-related production losses regularly with the Plant/Maintenance Head.
• Push for root cause analysis (RCA) of frequent breakdowns and ensure corrective actions are implemented.
• Encourage cross-functional collaboration between maintenance, production, and quality teams to minimize stoppages.

Spare Parts & Inventory Control

• Oversee systems to manage critical spares inventoryoptimize availability without overstocking.
• Approve procurement policies for spare parts, tools, and consumables.
• Ensure partnerships with reliable vendors for spare parts and service.
  

Logistics & Inventory Management

• Oversee logistics operations

  : Outbound (finished goods), including warehousing, 3PL coordination, transport compliance.

• Optimize inventory

  : maintain ideal inventory levels, reduce carrying costs, support just-in-time (JIT) production, minimize obsolescence.

Preferred candidate profile

Candidates having experience in Indian snacks manufacturing industry (Namkeen and Papad) will be preferred.