15.0 - 24.0 years

30 - 45 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Job Title: Engagement Manager GCC Practice Role Designation: Manager – Client Services Career Stream: Global Markets Career Sub Stream: Client Services Location: PAN India Reports To: Head – GCC Practice / Regional Business Head Purpose of the Role Infosys is seeking a highly experienced and results-oriented Engagement Director for the GCC Practice at Infosys. In this role, you will be responsible for driving significant growth by identifying, developing, and closing large, complex deals with new and existing clients, manage strategic engagements for Global Capability Centers (GCCs) of global clients. You will act as a trusted advisor to CXO-level stakeholders, driving end-to-end execution from opportunity identification to operationalization. Your role will involve navigating complex client environments, aligning Infosys’ capabilities with client objectives, and ensuring successful delivery and growth of GCC related engagements. Key Responsibilities 1. Sales, Strategy & Market Development Identify and pursue opportunities to establish new GCCs or expand existing ones. Develop and present business cases for GCC setups, including location strategy, operating model, and value realization. Represent Infosys at industry forums and client events to promote GCC capabilities. Achieve and exceed assigned sales quotas and targets. 2. Client Engagement & Prospecting Build and nurture relationships with senior client stakeholders (Director to CIO level), both in India and outside. Understand client business drivers and position Infosys as a strategic partner for GCC initiatives. Provide client context and insights to internal teams to shape solutioning and delivery. Work with Sales teams globally including Account sales team to co-manage and win GCC related deals. Develop a deep understanding of Infosys's full range of services and solutions, including Digital Transformation, Cloud, AI/ML, Data Analytics, Cybersecurity, Enterprise Applications, and Application Development & Maintenance. 3. Opportunity Management Navigate client organizations to identify GCC-related opportunities across functions and geographies. Lead cross-functional pursuit teams to develop tailored proposals and solutions. Recommend and defend win strategies and pricing models aligned with Infosys’ value proposition. 4. Contracting & Governance Drive MSA/SOW negotiations with clients in collaboration with legal and commercial teams. Ensure timely closure of contracts with acceptable risk profiles. Set up governance frameworks for ongoing engagement management. 5. GCC Setup & Transition Oversight Oversee the setup of GCCs including infrastructure, talent acquisition, and knowledge transition. Collaborate with delivery, HR, facilities, and legal teams to ensure smooth operationalization. Monitor transition milestones and mitigate risks proactively. 6. Account Planning & Growth Develop and execute account plans to grow GCC engagements in line with client and Infosys objectives. Identify opportunities for service line expansion and innovation within the GCC. Drive account mining initiatives to increase Infosys’ footprint. 7. Relationship & Stakeholder Management Act as the primary escalation point for client issues related to GCC operations. Conduct regular executive reviews and relationship health checks. Position Infosys as a long-term strategic partner through thought leadership and value delivery. 8. People & Team Leadership Mentor and coach account teams and delivery leaders involved in GCC engagements. Foster a high-performance culture focused on client success and innovation. Collaborate with Infosys internal teams (consulting, Sales, delivery, technology, legal, finance) to craft compelling, client-centric solutions and proposals. Required Knowledge & Skills Knowledge Deep understanding of the GCC ecosystem, trends, and operating models. Knowledge of outsourcing/offshoring strategies, shared services, and digital transformation. Financial acumen including business case development, IRR, NPV, and ROI analysis. Skills Strong client engagement and consultative selling skills. Excellent communication, negotiation, and presentation abilities. Ability to lead cross-functional teams in a matrixed environment. Strategic thinking with a hands-on execution mindset. Willingness to travel extensively as required (up to [e.g., 50%]) inside and outside India. Qualifications & Experience MBA or equivalent from a reputed institution. 12+ years of relevant experience in IT services, consulting, or GCC setup/management. Proven track record of managing large client relationships and complex transitions.

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.