Front Office Executive-Tiruppur

Role & responsibilities

• Perform and maintain daily opening and closing procedures of the clinic.

• Welcome and assist customers upon their arrival.

• Record customer details using official forms and templates.

• Confirm the purpose of the visit (Test, Purchase, Service, Diagnosis, Consultation) and guide them accordingly.

• Handle incoming calls: answering, transferring to relevant departments, and providing complete information and support.

• Maintain walk-in and administrative registers.

• Create and regularly update the client contact database.

• Organize and file paperwork, bills, and important documents.

• Manage cash handling, deposit cash in the bank, and maintain the daily financial register.

• Coordinate with various departments within the organization.

• Generate daily reports and share them with the Branch Manager (Stocks, Sales, Walk-ins, Expenses).

• Ensure cleanliness and upkeep of the office.

• Supervise the office assistant and housekeeping staff.

• Oversee audio/visual equipment setup and ensure readiness of the equipment room.

• Ensure proper functioning of office equipment like fax machines, printers, and PABX systems.

• Maintain an organized directory of all maintenance staff contact numbers.

• Manage vendors related to stationery, travel, courier, and other third-party services.

• Arrange food and beverages for senior management and guests when required, after obtaining appropriate approvals.

• Maintain confidentiality of all organization-related financial and personnel information.

Skills & Qualifications

• Must have a pleasant and professional appearance.

• Excellent verbal and written communication skills.

• Proficient in computer operations (MS Office, email, etc.).

• Fluent in English and Tamil.

• Experience in customer service or front office roles is preferred.

• Prior experience as a Guest Relation Executive (GRE) in hospitals or clinics is a strong advantage.

• Contact: 9390144680