Front Office Associate

As a Front Office Associate, your primary responsibility will be to provide exceptional customer service and efficiently manage administrative tasks at the front desk or reception area of our hotel. Your duties will include: Greeting Guests: You will be responsible for welcoming guests in a professional manner and ensuring their needs are addressed promptly. Providing Information: You will need to offer guests information about our hotel services, amenities, local attractions, and provide directions as needed. Managing Reservations: Handling reservations, meetings, and conference room bookings will be a key part of your role to ensure smooth operations. Maintaining Records: Keeping accurate records of visitors and ensuring that hotel records are always up to date to maintain efficiency. Handling Inquiries: Responding to customer inquiries and addressing any concerns they may have in a timely and effective manner. Running Reports: You will be required to run daily reports and review them with the next shift's staff to ensure seamless communication and operations. Maintaining Security: Upholding security protocols and ensuring that the front desk area is clean, organized, and secure at all times. Communicating Emergencies: It will be crucial for you to effectively communicate any emergencies, lost items, or theft incidents to the relevant authorities promptly. Your role as a Front Office Associate is essential in creating a positive guest experience and maintaining the smooth functioning of our hotel operations.,