Front Office Assistant

Key Duties & Responsibilities

Guest Services & Reception

• Greet and welcome guests warmly at arrival and departure.
• Check guests in/out using the property management system.
• Confirm reservations, room types, rates, and secure guest details.

Room Assignment & Management

• Allocate rooms based on guest preferences and availability.
• Coordinate with housekeeping to update room status (clean, occupied, out-of-service).

Cashiering & Billing

• Verify payment methods, process transactions (cash, card, vouchers).
• Post charges, issue invoices, reconcile cash float, and ensure accurate folio handling. Hospitality JobsHospitality Online

Reservations & Upselling

• Handle new bookings, modify existing ones, and maintain reservation records.
• Promote room upgrades and additional services

Communication & Coordination

• Answer phone and email inquiries; record and relay messages promptly.
• Liaise with housekeeping, maintenance, bell staff, and other departments.

VIP & Guest Relations

• Provide personalized attention to VIP guests, handling special requests and packaging amenities.
• Resolve guest complaints and follow up to ensure satisfaction. Velvet Jobs+6Hospitality Jobs+6Hospitality Online+6

Administrative & Reporting Tasks

• Complete shift handovers, log operational notes in logbooks.
• Prepare daily reports on occupancy, arrivals, departures, and financial transactions.

Compliance & Standards

• Adhere to hotel policies: cash handling, credit, health, safety, and emergency procedures.
• Uphold brand standards and maintain a clean, professional lobby and reception area.

Training & Development

• Participate in training programs and on-the-job learning.
• Offer support within the front office team, assisting colleagues as needed.

Job Type: Full-time

Pay: ₹9,364.23 - ₹12,128.60 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Work Location: In person