Front Desk Receptionist (Night Shft)

Job Description

Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided. · Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes. · Schedule and manage appointments, optimizing time slots based on the type of visit. · Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian. · Place reminder calls to clients one day prior to their scheduled appointment. · Answer phone calls courteously, encourage appointment scheduling, and address inquiries. · Maintain and follow up on a missed call log to secure future appointments. · Relay messages accurately to the relevant veterinary staff. · Assist with registration, paperwork, and verifying appointments upon patient arrival. · Process payments, issue receipts, and ensure accurate record-keeping during check-out. · Maintain a clean, organized, and welcoming waiting area. · Monitor and communicate wait times to clients to ensure a positive experience. · Maintain call histories and ensure all patient and appointment details are documented. · Handle medical records according to clinic policies and privacy regulations. · Manage cash transactions, reconcile payments daily, and prepare financial reports. · Provide basic information about the clinic's services and general pet care resources. · Perform general office tasks such as photocopying, filing, and maintaining inventory. · Understand and execute emergency protocols, including contacting relevant services when required. This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets. Shifts: 9am-6pm and 12pm-9pm (should be ok with rotational shifts) Work off: Any 1 day between Monday to Friday, weekends would be working Location : Worli Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Weekend availability Education: Bachelor's (Preferred) Experience: Total work: 10 plus years (Preferred) Work Location: In person Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Weekend availability Work Location: In person