Front Desk Executive(Females Only)

The Smart Fellowship is an offline workplace simulation that scouts, assesses, and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Front Desk Executive

Short description of company: Our client is a prestigious cosmetic dermatology clinic with over 19 years of excellence in the field. Renowned for its personalized care, premium service, and uncompromising standards, the clinic is led by a celebrated celebrity dermatologist and caters to a discerning clientele seeking the highest level of aesthetic and dermatological expertise.

Company’s vision: Delivering timeless beauty through personalized dermatology.

The best part about this role:

• Be the face of a luxury clinic and create a premium first impression for high-profile clients.
• Gain exposure to elite service standards in a high-end wellness and aesthetic environment.
• Make every interaction meaningful by ensuring patients feel valued, cared for, and well-attended.

Salary range: Up to INR 3 LPA [INR 25000 to 30000 a month]

Location: Khar West, Mumbai(on-site)

Working days: Monday to Saturday (6 days a week) | 10:00 AM – 7:00 PM

You will be responsible for these Key Responsibility Areas (KRAs):

• Greet patients warmly as they arrive at the clinic
• Offer tea/coffee and ensure guest comfort
• Provide shoe covers and ensure hygiene protocol is followed
• Take down patient details, including address, referral source, and reason for visit
• Escort patients to their assigned treatment rooms in an orderly, timely manner
• Ensure follow-up appointments are scheduled before the patient leaves
• Maintain a real-time entry on Google Sheets to monitor patient flow and reduce wait time
• Mark and update no-shows/cancellations in the follow-up records
• Coordinate with the clinical team to avoid overlaps or delays

Your Key Performance Indicators (KPIs):

• Patient Greeting & Hospitality: Patients to be greeted upon arrival and offered tea/coffee.
• Data Accuracy & Scheduling: Patient records (including referral, reason for visit, and contact details) to be accurately entered into the system upon arrival, and follow-up appointments to be scheduled before the patient leaves.
• Real-Time Coordination & Flow Management: Google Sheets to be updated in real-time, aiming to keep the average patient wait time less by coordinating proactively with the clinical team.

Who We're Looking For

• Minimum HSC or a graduate.
• Fluent in English and Hindi; polite and soft-spoken
• Presentable, well-groomed, and calm under pressure
• Good with Google Sheets and basic computer tasks
• Reliable, punctual, and responsible
• Prior 1–3 years of experience in a clinic, wellness center, or hospitality industry is an advantage

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Current CTC?
• Expected CTC?
• Notice Period?

Experience:

• Front desk in Hospitality Background: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person