Front Desk Executive / Receptionist

Job Title: Front Desk Executive / Receptionist
Department: Administration
Location: Farmson Basic Drugs Pvt. Ltd., Plot No. 14, GIDC Industrial Estate, Nandesari, Vadodara – 391340, Gujarat, India
Experience: 2–5 years (preferably in hospital, healthcare, or insurance handling roles)
Qualification: Graduate (Any discipline); Diploma in Hospital or Healthcare Administration preferred

Job Purpose:

To efficiently manage the front desk and reception area while supporting patient/visitor handling, insurance-related coordination, and administrative operations aligned with healthcare and pharma environments.

Key Responsibilities:

• Greet and guide visitors, clients, and patients in a professional and courteous manner.
• Handle telephone calls, direct inquiries, and maintain appointment schedules.
• Manage visitor entry, security protocols, and ID verification procedures.
• Coordinate with internal departments and medical professionals for appointments and visitor flow.
• Assist with patient insurance verification, document collection, and follow-up with insurance companies or TPA (Third-Party Administrators).
• Ensure proper filing and documentation of insurance-related records, including pre-authorization forms and claim submissions (where applicable).
• Coordinate between patients and HR/insurance team for internal employee health claims or policy coverage.
• Track and update internal employee medical insurance records (if applicable).
• Maintain confidentiality in handling sensitive medical and insurance data.
• Support administrative duties such as data entry, courier handling, email correspondence, and supply coordination.

Job Type: Full-time

Pay: ₹300,000.00 - ₹606,779.90 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person