7 Freshworks Jobs

As a Senior Auditor, Technology at LegalZoom, you will be an impactful member of the internal audit team, assisting in achieving the department's mission and objectives. Your role will involve evaluating technology risks in a dynamic environment, assessing the design and effectiveness of internal controls over financial reporting, and ensuring compliance with operational and regulatory requirements. You will document audit procedures and results following departmental standards and execute within agreed timelines. Additionally, you will provide advisory support to stakeholders on internal control considerations, collaborate with external auditors when necessary, and focus on continuous improvement of the audit department. Your commitment to integrity and ethics, coupled with a passion for the internal audit profession and LegalZoom's mission, are essential. Ideally, you hold a Bachelor's degree in computer science, information systems, or accounting, along with 3+ years of experience in IT internal audit and Sarbanes-Oxley compliance, particularly in the technology sector. Previous experience in a Big 4 accounting firm and internal audit at a public company would be advantageous. A professional certification such as CISA, CIA, CRISC, or CISSP is preferred. Strong communication skills, self-management abilities, and the capacity to work on multiple projects across different locations are crucial for this role. Familiarity with technologies like Oracle Cloud, AWS, Salesforce, Azure, and others is beneficial, along with reliable internet service for remote work. Join LegalZoom in making a difference and contributing to the future of accessible legal advice for all. LegalZoom is committed to diversity, equality, and inclusion, offering equal employment opportunities to all employees and applicants without discrimination based on any protected characteristic.,

You are seeking an experienced Finance SME with proficiency in billing, invoicing processes, and multi-country taxation. The ideal candidate will have a solid background in invoicing and billing processes, with expertise in tax compliance for countries like the US, UK, Australia (AU), and New Zealand (NZ). As a functional consultant, you will work closely with cross-functional teams to align testing objectives with business goals, enhance the overall testing framework, and ensure compliance with international taxation standards for a SaaS-based financial product. Qualifications: - MBA (Finance) or Chartered Accountant (CA) with 5+ years of experience. - Deep understanding of financial workflows, including invoicing, billing, and international taxation. Job Responsibilities: - **Proficiency in Invoicing/Billing Processes:** Manage and optimize billing workflows within a SaaS environment, ensuring they are efficient, scalable, and compliant. - **Tax Compliance:** - Deep understanding of tax regulations, including VAT, GST, and withholding taxes, for countries such as the US, UK, AU, and NZ. - Review and ensure the correct application of tax rules in billing systems for global customers. - Collaborate with tax teams to update systems with new tax rules and rates. - **Financial Services Software Expertise:** - Proficient in tools like Oracle NetSuite, Zoho, Freshworks, or similar SaaS platforms. - Working experience in setting up financial workflows within these tools, including tax calculations and reporting. - **Workflow Review & Implementation:** - Act as a functional SME to review invoicing and billing workflows before implementation. - Implement SaaS-based invoicing/billing frameworks and tools to streamline processes. - **Testing & Issue Resolution:** - Document, track, and resolve workflow defects and issues identified during testing. - Work closely with testers and developers to ensure proper resolution and integration of fixes. - **Cross-Functional Collaboration:** - Participate in workflow development discussions, contributing to sprint planning, stand-ups, and retrospectives. - Advocate for quality, compliance, and user satisfaction throughout the development lifecycle. - **Global Team Coordination:** - Work effectively with distributed teams to manage testing, implementation, and updates to financial workflows. - **Documentation & Reporting:** - Prepare detailed documentation on invoicing, billing, and taxation workflows for stakeholders. - Generate compliance reports for audits and regulatory filings across different countries. Skills & Competencies: - In-depth knowledge of invoicing and billing processes within SaaS platforms. - Expertise in multi-country taxation for the US, UK, AU, and NZ. - Analytical mindset with strong troubleshooting and problem-solving abilities. - Exceptional communication skills for articulating complex financial workflows and issues. - Ability to manage multiple projects independently or within a collaborative team environment. - Detail-oriented with a commitment to delivering high-quality, compliant solutions.,

Key Responsibilities: 1. Project Leadership & Delivery Lead end-to-end implementation and configuration of the new CRM platform (including leads, Deals, contacts, campaigns, Analytics, ticketing, and marketing automation modules etc.,) Customize workflows, automation rules, blueprints, and approval processes Develop and own the project plan, timelines, risk register, and delivery milestones Ensure project alignment with business goals and departmental needs Develop and maintain dashboards, reports, and analytics for business insights 2. Cross-Functional Coordination Work closely with SPOCs from Marketing, Sales, Operations, Strategy, Call Centre, Home Collection and Billing to gather requirements and translate into technical specs, validate workflows, and prioritize features Coordinate with internal technical teams and external vendor for development, UAT, deployment, and post-go-live support 3. Systems Integration Oversee API-level integration between CRM and internal applications (ERP, billing software, appointment booking platform, telephony, other digital assets like website) Ensure data integrity and seamless flow across systems 4. Vendor & Stakeholder Management Serve as primary liaison with CRM vendor for solution configuration, custom development, and SLAs Collaborate with cross-functional teams to ensure CRM aligns with business goals Facilitate decision-making with the internal project governing body 5. Change Management & Training Support documentation, training rollouts, and user onboarding Drive adoption by enabling stakeholder readiness and feedback loops Provide user training, documentation, and ongoing support Skills: Strong understanding of CRM platforms (Salesforce, Zoho, MS CRM, Freshworks, etc.) Strong understanding of CRM processes (sales, marketing, support) Familiarity with REST APIs, data mapping, and middleware tools Familiarity with Zoho ecosystem (Zoho Creator, Zoho Analytics, Zoho Flow) Proficiency in data analysis, SQL, and system integration Proficient in project management methodologies (Agile/Scrum/Waterfall) Excellent communication, problem-solving, stakeholder management and documentation skills

You are seeking an experienced Finance SME with proficiency in billing, invoicing processes, and multi-country taxation. The ideal candidate will have a solid background in invoicing and billing processes, with expertise in tax compliance for countries like the US, UK, Australia (AU), and New Zealand (NZ). As a functional consultant, you will work closely with cross-functional teams to align testing objectives with business goals, enhance the overall testing framework, and ensure compliance with international taxation standards for a SaaS based financial product. Qualifications: - MBA (Finance) or Chartered Accountant (CA) with 5+ years of experience. - Deep understanding of financial workflows, including invoicing, billing, and international taxation. Job Responsibilities: - Proficiency in Invoicing/Billing Processes: Manage and optimize billing workflows within a SaaS environment, ensuring they are efficient, scalable, and compliant. - Tax Compliance: - Deep understanding of tax regulations, including VAT, GST, and withholding taxes, for countries such as the US, UK, AU, and NZ. - Review and ensure the correct application of tax rules in billing systems for global customers. - Collaborate with tax teams to update systems with new tax rules and rates. - Financial Services Software Expertise: - Proficient in tools like Oracle NetSuite, Zoho, Freshworks, or similar SaaS platforms. - Working experience in setting up financial workflows within these tools, including tax calculations and reporting. - Workflow Review & Implementation: - Act as a functional SME to review invoicing and billing workflows before implementation. - Implement SaaS-based invoicing/billing frameworks and tools to streamline processes. - Testing & Issue Resolution: - Document, track, and resolve workflow defects and issues identified during testing. - Work closely with testers and developers to ensure proper resolution and integration of fixes. - Cross-Functional Collaboration: - Participate in workflow development discussions, contributing to sprint planning, stand-ups, and retrospectives. - Advocate for quality, compliance, and user satisfaction throughout the development lifecycle. - Global Team Coordination: - Work effectively with distributed teams to manage testing, implementation, and updates to financial workflows. - Documentation & Reporting: - Prepare detailed documentation on invoicing, billing, and taxation workflows for stakeholders. - Generate compliance reports for audits and regulatory filings across different countries. Skills & Competencies: - In-depth knowledge of invoicing and billing processes within SaaS platforms. - Expertise in multi-country taxation for the US, UK, AU, and NZ. - Analytical mindset with strong troubleshooting and problem-solving abilities. - Exceptional communication skills for articulating complex financial workflows and issues. - Ability to manage multiple projects independently or within a collaborative team environment. - Detail-oriented with a commitment to delivering high-quality, compliant solutions.,

As a Technical Systems Analyst at Albemarle, you will be a key player in implementing, scaling, and optimizing Business Process Mining initiatives using Celonis across the organization. Your role will be crucial in driving the successful adoption and maturity of Celonis to meet evolving business needs, accelerate time to value, and deliver measurable operational impact. You will collaborate with business process owners, subject matter experts, and IT teams to uncover inefficiencies, design data-driven solutions, and support automation and performance improvement initiatives. Additionally, you will work closely with stakeholders to understand operational goals and translate them into actionable Celonis use cases and technical requirements. Your responsibilities will include identifying and integrating data sources, developing performant SQL queries, connecting Celonis with ERP and IT systems, ETL data into the Celonis platform, designing process dashboards and analytical reports, conducting workshops, and collaborating with cross-functional teams to prioritize and deliver Celonis use cases and dashboards on time. Furthermore, you will promote a data-driven culture by enabling self-service analytics and training business users on Celonis capabilities. You will be required to document the design, configuration, testing, deployment, and integration of new or enhanced Celonis solutions, participate in testing activities, support issue resolution, maintain documentation, support governance and compliance activities, and participate in defining and designing BPM solutions for Albemarle. Additionally, you will monitor Celonis system performance and identify opportunities for optimization. The ideal candidate for this role should have a Bachelor's degree in computer science, Information Systems, Business Analytics, or a related field, along with 3+ years of hands-on experience with Celonis EMS and 5+ years of experience in business intelligence, data engineering, or business analytics. Strong expertise in SQL, PQL, data analysis, and data visualization techniques is required, along with Celonis certifications. Proficiency with agile methodologies, scripting and ETL languages, and knowledge of data privacy, security, and compliance standards are preferred. Join Albemarle and be a part of a values-led organization committed to building a more resilient world with a focus on people and the planet. You can expect competitive compensation, a comprehensive benefits package, and resources to support your professional and personal growth. Shape the future, build with purpose, and grow together with us at Albemarle.,

We are looking for a results-driven Project Manager to lead the planning, execution, and delivery of technology projects. You will collaborate with cross-functional teamsincluding engineering, product management, design, QA, and business stakeholdersto deliver high-impact solutions on time and within scope. The ideal candidate is highly organized, tech-savvy, and an excellent communicator with a track record of managing complex technical projects. Key Responsibilities: Define project scope, goals, and deliverables in collaboration with stakeholders. Create detailed project plans, schedules, resource allocation, and budgets. Manage the full project lifecycle using Agile, Scrum, or hybrid methodologies. Coordinate across teams to ensure alignment and timely delivery of milestones. Track progress, manage risks/issues, and communicate updates to stakeholders. Facilitate daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies. Drive continuous improvement in project delivery practices. Ensure technical feasibility and resource availability. Manage third-party vendors or external contributors when needed. Maintain comprehensive project documentation. Requirements: Qualifications: Bachelor’s degree in Computer Science, Engineering, Business, or related field. 3–7 years of experience managing technology or software development projects. Strong understanding of Agile/Scrum, Kanban, and/or Waterfall methodologies. Familiarity with project management tools (e.g., Jira, Asana, Trello, Monday.com). Excellent communication, leadership, and organizational skills. Ability to manage multiple projects simultaneously in a fast-paced environment. Preferred Skills: PMP, Scrum Master (CSM/PSM), or equivalent certification. Experience with DevOps, cloud technologies (AWS, Azure), or SaaS platforms. Technical background or experience working with engineering teams. Project Manager on a rollout FreshWorks or other similar ITSM tools

Project management experience in technical or cloud-based environments. Leading cross-functional teams in Cloud Operations or Cloud Migration. Proficient with ticketing tools like Jira SM, ServiceNow, Freshservice. Knowledge of ITIL process.