0.0 - 5.0 years

4 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle inbound/outbound calls or emails/chats for U.S. banking customers. Assist with queries related to account balances, transactions, credit/debit cards, online banking, loans, and fraud monitoring. Verify customer identity and maintain confidentiality and data protection at all times (adhering to US regulations like GLBA/FDCPA ). Follow process scripts and compliance guidelines strictly. Escalate unresolved or complex queries to appropriate departments. Document every interaction accurately in the banking CRM system. Meet performance metrics including quality, accuracy, AHT (Average Handling Time), and CSAT (Customer Satisfaction Score). Eligibility & Requirements: Education: Graduate in any discipline (preferred) or 12th pass with strong communication. Experience: Freshers are welcome; BPO or banking support experience is a plus. Must have excellent verbal and written English communication skills . Good knowledge of U.S. banking terminology is preferred (ACH, wire transfer, overdraft, etc.). Proficient in MS Office and comfortable working with CRM systems. Willingness to work in night shifts (U.S. hours) and rotational week-offs. Preferred Skills: Familiarity with customer service tools (Salesforce, Zendesk, etc.). Prior experience in collections, fraud handling, or card support (advantageous). Good typing speed and email/chat etiquette (for non-voice roles). Ability to maintain composure and professionalism under pressure.

Posted 4 weeks ago

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Customer Service Executive International Banking Process White Horse Manpower Consultancy

1.0 - 6.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Handle customer queries related to international banking products such as accounts, cards, wire transfers, online banking Resolve complaints or issues Assist customers in understanding banking procedures, KYC requirements, and transaction updates. Required Candidate profile Document all customer interactions Meet or exceed service level metrics (TAT, Quality, CSAT). Stay updated with banking policies, international regulations, and compliance standards. Perks and benefits Perks and Benefits

Posted 1 month ago

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