Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Manager - Capability Development KEY RESPONSIBILITIES Operational Manage end-to-end delivery of training programs (Pre-process, Process, OJT) Plan training calendars in line with business demand Lead, coach, and certify training teams Coordinate with Ops, QA, and clients to define success measures Oversee governance, reporting, and feedback loops Drive readiness metrics and time-to-floor improvements Evaluate and mentor trainers through structured observation and feedback Maintain certification records and continuous upskilling plans Stakeholder Collaboration Align with client and internal teams for training access, updates, and KT Host regular syncs to address escalations and ensure trainer preparedness Reporting & Governance Own daily/weekly/monthly reporting on batch progress and training impact Provide inputs for governance reviews and client MBRs Experience 6 to 9 years in Learning & Development with a focus on process training Minimum 3 years in a managerial or AM role Domain experience in US Mortgage & Banking processes is a must Know-How Critical: Deep understanding of US Mortgage lifecycle (origination, servicing, default) Familiarity with banking regulations and call centre compliance standards Desirable: Knowledge of Learning Management Systems (LMS), adult learning theory, and Kirkpatrick evaluation model Experience with BAI, KMS, Twilio, or ticketing systems Personal Attributes/Traits Proactive, solution-oriented mindset Strong interpersonal and communication skills Detail-driven and committed to learner success Core Competencies Strategic Planning Stakeholder Management Team Development & Coaching Data-Driven Decision Making Training Impact Assessment Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Summary: We are seeking a detail-oriented, innovative, and collaborative Web Specialist to lead the planning, execution, and optimization of our web presence. This role is critical to driving user engagement, ensuring high-performing websites, and aligning digital strategies with overall business goals. Key Responsibilities: Website Strategy & Management: Manage and execute the overall strategy for the companys website(s), ensuring alignment with brand identity and business objectives. Web Design & Development Oversight: Supervise the design, development, testing, and deployment of web pages and features. User Experience (UX) Collaboration: Work with designers, developers, and content creators to improve navigation, layout, and overall user experience. Project Management: Manage web-related projects, including scoping, planning, timelines, and quality assurance, ensuring on-time and on-budget delivery. Performance Optimization: Optimize website speed, responsiveness, mobile usability, and core web vitals. Team Leadership: Lead and mentor cross-functional teams, assign tasks and track progress of web development activities. Technical Oversight: Maintain website functionality, security, and browser/device compatibility. IT Collaboration: Partner with IT teams to resolve technical issues and maintain secure infrastructure. Analytics & Reporting: Use Google Analytics, Google Tag Manager, and other tools to analyze traNic, user behavior, and performance. A/B Testing & Conversion Optimization: Conduct experiments to enhance user experience and drive conversions. Cross-Department Collaboration: Coordinate with digital marketing, Marketing sales, and content teams to ensure unified messaging. Vendor & Project Management: Liaise with third-party vendors to manage web projects and ensure timely delivery. Trend Monitoring: Stay updated with emerging web technologies, standards, and trends. Accessibility Compliance: Ensure website meets WCAG and other accessibility standards to provide inclusive digital experiences. Data Privacy Compliance: Implement website features and policies that comply with regulations like GDPR, CCPA, and others. Legal & Policy Compliance: Maintain accurate terms of use, privacy policies, cookie notifications, and other required web legal documentation. Technical Skills Required: Proficiency in HTML, CSS, JavaScript, and content management systems (e.g.,WordPress, Drupal,). Experience with SEO best practices and technical SEO. Familiarity with web performance optimization tools (e.g., Google PageSpeed Insights, Lighthouse). Knowledge of accessibility standards (WCAG) and implementation. Experience with web analytics tools (e.g., Google Analytics, GA4, Hotjar, Google Tag Manager, Microsoft Clarity, HubSpot form integration). Understanding of security protocols, including HTTPS, SSL certificates, and web application firewalls. Knowledge of data privacy regulations and web compliance frameworks (e.g., GDPR, CCPA).• Proficiency in project management tools (e.g., Trello, Jira, Monday.com) Soft Skills Required: Strategic Thinking: Ability to align website initiatives with broader business objectives. Leadership & Team Management: Experience managing cross-functional teams and external partners. Strong Communication: Clear written and verbal communication skills, ability to collaborate with both technical and non-technical stakeholders. Problem-Solving: Ability to troubleshoot complex issues and find eNective solutions. Attention to Detail: High standards for quality assurance and user experience. Adaptability: Comfortable working in a fast-paced, evolving digital landscape. Time Management: Skilled at prioritizing tasks and managing multiple projects simultaneously. Analytical Mindset: Ability to interpret data and translate insights into action. Key Performance Indicators (KPIs): Increase in website traffic and user engagement metrics. Improved SEO performance and higher search engine rankings. Timely delivery and deployment of web projects. Positive user feedback and improvements in user experience. Compliance with accessibility, privacy, and legal regulations. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job description: We are hiring Freshers! HR Recruiter : Sam Jeshurin Position: Customer Support Associate (CSA) Industry: ITES/BPO Category: International Non-Voice Division: Healthcare International Business We are looking for enthusiastic candidates with excellent communication to join our team as Customer Support Associates in the International Non-Voice Process for Healthcare. Job Location: Firstsource Solution Limited, 5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103. Landmark: near Vivira Mall. https://maps.app.goo.gl/x3Cip1mapKu8jF9c7 Shift Details: Night shift / Flexible to work in any shift and timing Cab Boundary Limit: Up to 30 km (One way drop cab) Key Skills: Strong Communication Skills Good Listening Skills Good Typing Skills Minimum Eligibility: 1. Any Arts and Science UG Graduates from 2020 to 2024 can apply (No arrears) 2. Post Graduate, B.E/B.Tech/M.B.A candidates are not eligible 3. Other field experience is not eligible (only Fresher) Walk-In Details: Walk-In Days: Monday To Friday Walk-In Time: 10:30 AM - 2:00 PM Documents to carry: 1. Updated resume 2. Aadhar card 3. Pan card 4. Educational Certificates (1st to 6th marksheet, Provisional marksheet) Note: Mention Sam(HR Recruiter) in top of your resume while walking-in for the discussion. Contact: Sam Jeshurin Phone: 8825506927 Email: sam.jeshurin@firstsource.com Join us to be part of a dynamic team with career growth opportunities. We look forward to seeing you at the interview! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or sam.jeshurin@firstsource.com You can refer your friends as well!

We are hiring! Recruiter: Madhubala Position: Customer Support Associate (CSA) Industry: ITES/BPO Category: International Non-Voice Division: Healthcare International Business We are looking for enthusiastic candidates with excellent communication to join our team for Mortgage!! Essential Skills & Experience: Educational Foundation: Bachelor's or Master's degree in Economics, Finance, Statistics, Mathematics, Data Science, Engineering, or a related quantitative field. Background in any of the above fields. Emphasizes the quantitative and analytical skills needed. Analytical Experience: Minimum 2-3 years of experience in a highly analytical role such as Data Analyst, Financial Analyst, Pricing Analyst, Revenue Analyst, Risk Analyst, or Business Analyst. Experience should ideally involve working with large datasets, and generating actionable insights. Walk-In Details: Walk-In Days: Monday To Friday Walk-In Time: 10:30 AM - 2:00 PM Job Location: Firstsource Solution Limited, 5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103. Landmark near Vivira Mall. Required Documents: Bring your updated resume, educational documents, Pan card, Aadhar card (both original and xerox) HR Recruiter - Madhubala Phone: 7299080894(whatsapp only) Email: madhubala.suresh@firstsource.com Join us to be part of a dynamic team with career growth opportunities. We look forward to seeing you at the interview! You can refer your friends as well! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels

Consultant – Management Consulting Location: Pan-India (client-site travel) Experience: 2–4 years Reporting To: Senior Consultant / Engagement Manager Apply Now About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centred teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. With a legacy of partnering with Fortune 500 companies and high-growth enterprises across industries, Firstsource combines deep domain expertise, innovative methodologies, and state-of-the-art tools to deliver measurable business impact. About the Team You will join Firstsource’s Management Consulting practice, a collaborative, high-performance team that blends strategic thinking with hands-on execution. Our consultants work across sectors to co-create solutions with clients, leveraging cross-functional expertise and a culture of continuous learning. Role Summary As a Consultant, you’ll join strategic engagements in digital transformation, operations, and analytics. You’ll drive structured problem-solving and support both delivery and early-stage solution development, helping build our consulting infrastructure. Key Responsibilities Problem Framing & Hypothesis Development: Break down complex challenges into workstreams and testable hypotheses. Data Analysis & Insights: Analyze quantitative and qualitative data (process metrics, financials, customer journeys) to surface root causes and recommendations. As-Is/To-Be Mapping: Document current-state processes and design future-state process maps and system definitions. Deliverable Creation & QC: Draft client-ready slides, reports, and dashboards; facilitate peer review and sign-off. Knowledge Management: Contribute to internal repositories—capture learnings, draft case studies, and help refine methodologies and tools. Client Liaison: Work with client teams to understand business drivers, coordinate workshops, and align on next steps. Qualifications & Skills Bachelor’s/master’s in engineering, management, economics, or related; MBA from a premier B-school preferred. 2–4 years in consulting, analytics, or industry; digital/operations experience strongly preferred. Advanced Excel and PowerPoint; SQL or Python/R experience is a plus. Strong analytical mindset, attention to detail, and intellectual curiosity. Excellent communication skills; comfortable facilitating client discussions. Willingness to travel up to 50%. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Show more Show less

Role Description: As the Manager of Service Quality, you will play a pivotal role in elevating the standards of service excellence and services processes. You will be responsible for designing, implementing, and overseeing strategies aimed at enhancing the capabilities and proficiency of our workforce to deliver exceptional service quality. Roles & Responsibilities Develop and implement a comprehensive capability development strategy aligned with the organization's service quality objectives and industry best practices. Identify key areas for improvement in service quality and establish clear goals and objectives to address these areas. Collaborate with cross-functional teams to ensure alignment of capability development initiatives with organizational priorities. Design, coordinate, and facilitate training programs focused on enhancing the skills and competencies of employees involved in service processes. Develop training materials, modules, and resources utilizing various formats (e.g., workshops, e-learning, simulations) to cater to diverse learning styles and roles within the organization. Evaluate the effectiveness of training programs through assessments, feedback mechanisms, and performance metrics. Establish quality assurance frameworks and protocols to continuously monitor service quality standards across different services functions. Analyze performance data, customer feedback, and industry benchmarks to identify areas for improvement and implement corrective actions as necessary. Implement initiatives to drive a culture of continuous improvement and excellence in service delivery Collaborate with operational teams to streamline processes, identify bottlenecks, and introduce innovations that enhance service efficiency and effectiveness. Drive initiatives to leverage technology and digital solutions to optimize service delivery and improve customer experience Lead and manage a team of capability development professionals, providing mentorship, guidance, and fostering a culture of learning and development. Foster strong cross-functional relationships, collaborating with leaders and stakeholders across the organization to drive a unified approach towards service quality. Expected/Key Results Ensure on-time planning and delivery of projects, emphasizing meticulous planning to minimize delays and optimize resource utilization. Achieve 100% adherence to Service Delivery Turnaround Time (TAT) for all transition action items, enhancing efficiency and client satisfaction. Minimize project risk through proactive identification, assessment, and mitigation strategies, ensuring smooth project execution. Achieve 100% adherence to client propositions and requirements, focusing on the efficiency and accuracy of reports and dashboards to meet and exceed client expectations. Champion ongoing process improvements to enhance overall operational efficiency and effectiveness, ensuring a dynamic and adaptive approach. Build new client relationships and sustain existing ones, fostering strong partnerships to promote long-term collaboration and mutual success. Ensure the availability of resources necessary for meeting project SLAs, optimizing resource allocation for maximum project delivery efficiency. Cultivate strong internal stakeholder relationships, as evidenced by stakeholder feedback. Preferred Educational Qualification Bachelor's degree Competencies & Skills Strong understanding of quality improvement methodologies, training, and adult learning principles Experience in designing and delivering training programs, preferably in service-oriented industries Excellent analytical, problem-solving, and project management skills Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels Role Quality Manager Industry Type BPM / BPO Employment Type Full Time, Permanent ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Show more Show less

About About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Summary Job Summary We are seeking a skilled AI/ML professional to develop and fine-tune NLP models tailored to the mortgage industry. The role involves end-to-end data analysis, model training (including instruction tuning and RLHF), and algorithm optimization. The ideal candidate will collaborate with domain experts, conduct rigorous experimentation, and uphold ethical AI practices to deliver accurate, relevant, and bias-mitigated solutions. Responsibilities Key Roles & Responsibilities: Data Analysis and Preprocessing: Analyze and preprocess diverse datasets relevant to the mortgage industry, ensuring data quality and relevance for model training. Model Development and Fine-Tuning: Research and implement state-of-the-art NLP models, focusing on pre-training as well instruction tuning pre- trained LLMs for mortgage-specific applications. Utilize techniques like RLHF to improve model alignment with human preferences and enhance decision-making capabilities. Algorithm Implementation: Develop and optimize machine learning algorithms to enhance model performance, accuracy, and efficiency. Collaboration: Work with domain experts to incorporate industry knowledge into model development, ensuring outputs are relevant and actionable. Experimentation: Conduct experiments to validate model hypotheses, analyze results, and iterate on model improvements. Documentation: Maintain comprehensive documentation of methodologies, experiments, and results to support transparency and reproducibility. Ethics and Bias Mitigation: Ensure responsible AI practices are followed by identifying potential biases in data and models, implementing strategies to mitigate them. Qualifications Required Skills and Qualifications Technical Expertise: Strong background in machine learning, deep learning, and NLP, Proficiency in Python and experience with ML frameworks such as TensorFlow or PyTorch. NLP Knowledge: Experience with NLP frameworks and libraries (e.g., Hugging Face Transformers) for developing language models. Data Handling: Proficiency in handling large datasets, feature engineering, and statistical analysis Problem Solving: Strong analytical skills with the ability to solve complex problems using data-driven approaches. Communication: Excellent communication skills to effectively collaborate with technical teams and non-technical stakeholders. Educational Background: Master’s or Ph.D. in Data Science, Computer Science, Statistics, or a related field. Cloud Computing: Familiarity with cloud platforms (e.g., AWS, Azure) for scalable computing solutions. Ethics Awareness: Understanding of ethical considerations in AI development, including bias detection and mitigation. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Show more Show less

POSITION INFORMATION Position Title: Software Engineer - India Career Track Position Code: Division/Dept: CDO FLSA: Exempt Date Created/Revised Salary Grade: Summary POSITION SUMMARY AND PRIMARY RESPONSIBILITIES Position Summary : We are looking for a talented and motivated Software Engineer with 2-4 years of experience in Java/MERN stack (MongoDB, Express.js, React.js, Node.js) to join our team. The successful candidate will contribute to the development and maintenance of applications, ensuring their performance and quality. Responsibilities Responsibilities : Develop and maintain software applications using the Java/MERN stack. Collaborate with cross-functional teams to define, design, and develop new features. Troubleshoot, debug, and optimize existing applications for performance and scalability. Participate in full software development lifecycle, including requirement gathering, design, development, testing and deployment Learn, acquire, and get certified on new technologies as demanded by project Any exposure and experience in AI, ML and Data Science will be of additional advantage. PEOPLE MANAGEMENT - (Provide approx numbers of direct/indirect reports and indicate exempt/nonexempt employees; the level/degree of supervision provided) Does this position have direct report responsibility? þ Yes No If Yes, Number of Exempt and Non-Exempt level employees _____ Exempt _____Non-Exempt Please describe in some detail the level of supervision provided: Required Skills proficiency in development, maintenance, and support of software applications with proven experience in Java/Python/Node.js React.js (having knowledge of Angular will be an additional advantage) RDMS (Oracle/SQL Server/Postgres) SQL NoSQL databases like Mongo Experience with front-end technologies such as HTML, CSS and JavaScript. Experience in Open-Source Technologies Preferable: Knowledge of database management tools like Liquibase / Hibernate Well-versed in Devops (e.g. Azure DevOps) and cloud PaaS. Familiarity with Docker and Git Good understanding of coding standards, ability to debug. Good Experience in Software development lifecycle and processes. Strong problem-solving skills. Excellent written and oral communication skills Ability to work effectively in a cross-functional team. Added advantage: Exposure to AI/ML frameworks in Keras, Pytorch, libraries scikit-learn Knowledge and practical application of statistical analysis and mathematical modeling concepts and principles POSITION SPECIFICATIONS Bachelor’s degree in computer science, Information Technology, Electronics Communication. Other branches of engineering with proven skills through past experience / projects can also apply. Show more Show less

Apply now: https://forms.office.com/r/RFESZssevc Key Responsibilities: - Data Analysis and Preprocessing: Analyze and preprocess diverse datasets relevant to the mortgage industry, ensuring data quality and relevance for model training. Model Development and Fine-Tuning: Research and implement state-of-the-art NLP models, focusing on pre-training as well instruction tuning pre-trained LLMs for mortgage-specific applications. Utilize techniques like RLHF to improve model alignment with human preferences and enhance decision-making capabilities. Algorithm Implementation: Develop and optimize machine learning algorithms to enhance model performance, accuracy, and efficiency. Collaboration: Work with domain experts to incorporate industry knowledge into model development, ensuring outputs are relevant and actionable. Experimentation: Conduct experiments to validate model hypotheses, analyze results, and iterate on model improvements. Documentation: Maintain comprehensive documentation of methodologies, experiments, and results to support transparency and reproducibility. Ethics and Bias Mitigation: Ensure responsible AI practices are followed by identifying potential biases in data and models, implementing strategies to mitigate them. Required Skills: Technical Expertise: Strong background in machine learning, deep learning, and NLP. Proficiency in Python and experience with ML frameworks such as TensorFlow or PyTorch. NLP Knowledge: Experience with NLP frameworks and libraries (e.g., Hugging Face Transformers) for developing language models. Data Handling: Proficiency in handling large datasets, feature engineering, and statistical analysis. Problem Solving: Strong analytical skills with the ability to solve complex problems using data-driven approaches. Communication: Excellent communication skills to effectively collaborate with technical teams and non-technical stakeholders. Preferred Qualifications: Educational Background: Master’s or Ph.D. in Data Science, Computer Science, Statistics, or a related field. Cloud Computing: Familiarity with cloud platforms (e.g., AWS, Azure) for scalable computing solutions. Ethics Awareness: Understanding of ethical considerations in AI development, including bias detection and mitigation. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Show more Show less

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Role Description: The Process Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in various responsibilities, including assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance. Roles & Responsibilities Manage client delivery, responsible for SLAs, Team performance, Quality and inventory management. Provide monthly reports and assessment. Participate in weekly SPOC calls and monthly reviews with customer. We will begin with a TL type role to manage a part of the business and then graduate further. Understanding of the RCM business, excellent spoken and written communication skills. Lead, mentor, and cultivate departmental teams. Supervise and manage the day-to-day operations of the Receivables staff, whether onsite or in an office setting. Coordinate account inventories and provide regular reports to the Department Manager. Design and deliver staff training programs. Maintain accurate time and attendance records for the staff. Resolve operational issues through problem-solving. Delegate and oversee workflow processes. Adhere to the policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct. Actively participate in the business unit Compliance Program to ensure adherence to regulations. Assist in various projects assigned by management. Exhibit excellent judgment, professionalism, and leadership qualities. Demonstrate strong verbal communication skills, delivering feedback effectively and expressing thoughts concisely. Possess robust analytical and PC skills. Display flexibility with work hours and adaptability to change. Achieve assigned management goals and objectives. Conduct quality audits on staff performance. Handle account reconciliations and returns to clients. Report and document any employee disciplinary issues to the Manager. Assume responsibilities for employees during absences or high workloads. Show more Show less

Great opportunity For Freshers - Customer Support Don't Miss it !! HR SPOC - Aiswarya HR Position: Customer Support Associate Category: International Non-voice Process Industry: ITES/BPO We are looking for enthusiastic freshers to Join our team. As a Customer Support Associate, you will interact with customers, resolve queries, and ensure a seamless customer experience. This is a great oppurtunity to build your career in a dynamic and supportive environment. Key Skills: - Good Communication Skills. - Listening & Comprehension. - Good typing Skills is must. Qualification : - OnlyArts & Science UG Graduates from 2019 to 2024 can apply (No arrears) - PG Graduates & BE/B.Tech Graduates are not eligible. Work Schedule & Location: - Shift: Flexible to work in night shift & Rotational Shift - Work Mode : Work From Office - Job Location : Navallur, Chennai - Cab Boundary Limit - One Way Upto 30kms. Direct Walk-in: - Walk - in Time: 10:30 AM - 1PM - Walk - in Date: Monday to Friday Mega Walk-in Drive Location: 5th floor, 4th block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. Note: Bring you Resume, Pan card Or Aadhar card (original and Xerox) & Transfer certificate Mandatory (original) Contact Person: HR Recruiter - Aiswarya M / 8072289336 Interested candidates share your resume to aiswarya.mmm@firstsource.com Mention reference name in Aiswarya HR top of your resume. Kindly refer your friends as well. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or aiswarya.mmm@firstsource.com

We are hiring!! HR Recruiter: Arun Kumar Industry: ITES/BPO Category: International Non-Voice Division: Healthcare International Business We are looking for enthusiastic candidates with excellent communication to join our team as Customer Support Associates in the International Non-Voice Process for Healthcare. Job Title: CSA and Senior CSA Grade: H1/H2 Function/Department: Operations Reporting to: Team Lead Role Description: Roles & Responsibilities (Indicative not exhaustive) A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims needs to be completed adhering to required TAT and quality SLA. Key Results Production, Quality Shift and Schedule adherence Process Knowledge Minimum Eligibility: Candidates should have minimum 1 year Experience in Claims Adjudication & Claims Adjustment or Claims Adjudication with Appeals & Grievances. Shift Details: Night shift / Flexible to work in any shift and timing Cab Boundary Limit: Up to 30 km (One way drop cab) Job Location: Firstsource Solution Limited, 5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103. Landmark near Vivira Mall. Contact: Arun HR Phone: 6374232238 Email: arun.kumar9@firstsource.com If you are interested please share your updated CV to the arun.kumar9@firstsource.com or 6374232238. Join us to be part of a dynamic team with career growth opportunities. We look forward to seeing you at the interview! You can refer your friends as well! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or arun.kumar9@firstsource.com

We are hiring Freshers! HR Recruiter: Arun HR Position: Customer Support Associate (CSA) Industry: ITES/BPO Category: International Non-Voice Division: Healthcare International Business We are looking for enthusiastic candidates with excellent communication to join our team as Customer Support Associates in the International Non-Voice Process for Healthcare. Job Location: Firstsource Solution Limited, 5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103. Landmark near Vivira Mall. Shift Details: Night shift / Flexible to work in any shift and timing Cab Boundary Limit: Up to 30 km (One way drop cab) Key Skills: Strong Communication Skills Good Listening Skills Good Typing Skills Minimum Eligibility: Any UG Graduates from 2020 to 2024 can apply (No arrears) 2025 Graduates who got sixth Semester Result are eligible to attend the interview. (Need at least 3 Original Semester Marksheet & 3 online Copy) No other field experience is eligible (only freshers) Note: Post Graduate, B.E/B.Tech/M.B.A candidates are not eligible Walk-In Details: Walk-In Days: Monday To Friday Walk-In Time: 10:30 AM - 1.30 PM Required Documents: Bring your updated resume, educational documents, Pan card, Aadhar card (both original and xerox) Note: Mention Arun HR in top of your resume while walking-in for the discussion. Contact: Arun HR Phone: 6374232238 Email: arun.kumar9@firstsource.com Join us to be part of a dynamic team with career growth opportunities. We look forward to seeing you at the interview! You can refer your friends as well! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or arun.kumar9@firstsource.com

Role & responsibilities Responsible for doing denials and rejections Ensure that the quality and production meet Industry Standards. Sound knowledge of U.S. Health Care Domain(Provider side) Constantly keeping track of both electronic and paper claims Preferred candidate profile At least 1+yrs of experience in US Health Care stream (End to End RCM Process) in Medical Billing. Good organisation skills demonstrating the ability to execute timely follow-up Willingness to be a team player and show initiatives where needed. Immediate Joiners are preferred Interested can walk in directly to the below mentioned venue between 11 am to 2 pm (29th May 2025 to 30th May 2025) Venue:- Tidelpark,Hopes college,Vilankurichi RD,Coimbatore. Interested can contact at 7708136379

ABOUT US: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other industries. The Company's Digital First, Digital Now approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage. With an established presence in the US including over a dozen offices, and multiple sites in the UK, India, the Philippines and Mexico, we act as a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies. Roles & Responsibilities:- Creates update tracker and responsible for updating the team on trends and changes. Provides feedback & coaching on common error scenarios Performs review of claims denied/rejected for coding, documentation and clinical validation. Prepares reports for management review and identifies trends. Conducts focused retrospective audits and regular scheduled audits of individual coders. Creates update tracker and responsible for updating the team on trends and changes. In conjunction with the Coding Supervisors and Coding Manager, contributes to the development of educational and training opportunities for staff. Eligibility Criteria: Candidates should have experience in Evaluation & Management (OP/IP) Must have strong knowledge of ICD-10 CM/PCS and CPT coding Anesthesia coding & Surgery Coding is an added advantage Must have Minimum 2 years of experience in E&M Coding Looking for Certified Medical Coders - Any Certification Job location: Firstsource Solution Limited, RMZ Millenia Business Park, 5th Floor, Campus 4A, MGR Main Road, Perungudi, Chennai, Tamil Nadu, 600096. Walk-In Details: Walk-In Days: Monday To Friday Walk-In Time: 10:30 AM - 2:00 PM Interview Location: Firstsource Solution Limited, 5th floor ETA Techno Park, Block 4, 33 OMR Navalur, Chennai, Tamil Nadu 603103. Note: Share your resumes to the below WhatsApp number or Email ID. Call to the below mentioned number for any clarifications. Contact: Abhilash CB 9994685103 abhilash.cbb@firstsource.com Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or abhilash.cbb@firstsource.com email addresses. You can refer your friends as well!!

Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media Provide accurate, valid, and complete information by using the right methods and tools Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Escalate unresolved issues to the appropriate internal teams when necessary Document all customer interactions in the CRM system Follow up to ensure resolution and customer satisfaction Stay updated on product knowledge, company policies, and industry best practices Identify customer needs and suggest appropriate products or services Shifts -Rotational Shift Experience in a call center or tech support environment Knowledge of your industry or product-specific knowledge Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Fraud Technical Specialist Band 4 What You Will Do: Reporting into the Fraud Technical Lead, you will work as part of a team to help underpin the delivery of Skys Technical Fraud strategy ensuring Sky is afforded the highest level of protection via efficient and optimal use of best-in-class fraud controls. Undertake operational tasks that ensure the smooth running of Skys fraud function across multiple systems. Continually build comprehensive knowledge of common fraud trends through a mixture of analyst feedback and proactive interrogation of data. Present rule configuration changes to the Fraud Technical Lead with the aim of optimising overall fraud detection. Respond to information requests by developing customised reports through the combination of SQL database queries and ad-hoc data extracts. Be able to go beyond figures and deliver meaningful insight in a way that can be easily digested by various stakeholders to help answer the important questions. Be involved in maintaining quality assurance of fraud systems through user acceptance testing of upgrade deployments and or system enhancements. Ensure functional deliveries match expected requirements whilst all bugs and issues are removed prior to production release. Respond to system incidents by working with relevant support teams / vendors to resolve operational issues within the defined schedules and service level agreements. Apply commercial judgement to correctly prioritize operational malfunctions and ensure impactful system issues are appropriately escalated. Key Skills & Experience Include: Highly numerate preferably with experience in a data analysis role Strong proven SQL experience is a must Solid critical thinking and methodical approach when dealing with technical issues Demonstrates resilience when faced with competing priorities Previous fraud experience advantageous but not essential Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

HIRING FOR INTERNATIONAL Voice & CHAT PROCESS JOB LOCATION: Mindspace Malad West. Education Qualification: Graduate fresher and HSC with experienced can apply (Commerce & Arts can Apply). SKILLS REQUIRED: Excellent verbal and Written communication skills. Basic Computer Knowledge. SHIFTS:5 Days Working & 2 Rotational Week Off. Transport boundary: Western line- Church gate to Virar. Central line- CST to Thane [MAIN CITY]. Harbour line- CST to Vashi. Role: Customer Service Executive. Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations. Employment Type: Full Time, Permanent. Role Category: chat process. Education: UG With Experience or Graduate Fresher. Documents Required- 1. Educational documents ( all originals). 2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement). 3. Aadhar card, PAN card. Interested candidates please share your resume on what's app or call on 7506635131 or Mail CV on" bhumiwaghela1@firstsource.com" with the subject line "International Chat Process" Regards, Firstsource 2nd FLOOR, PARADIGM B, MINDSPACE, MALAD WEST, Mumbai Suburban, Maharashtra, 400064, MUMBAI, Maharashtra, India. HR Bhumi - 7506635131 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Contact person - HR Bhanumathi Contact number - 8660537090( Send resume on watsapp) Hiring for Non voice process Freshers with good communication skills Work from office Work location Bangalore Rotational shifts and offs Salary 19k to 21 take home Need immediate joiners Need to have good knowledge in Banking services, Insurance, Shares Bonds, Mortgage. Interested candidates can walk -in to office with your resume to the below address. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

Job description Preferred candidate profile : Bachelors degree Proven experience in training with over 1+ years of experience as a Trainer on papers. Minimum of 3 years of experience from Healthcare Payer side ( Claims & Payment Integrity ) Experience with the development of training materials including presentations, user manuals, and assessments. Classroom management skills Strong analytical and technical skills Exceptional organizational abilities Excellent interpersonal and communication skills. Visionary mindset with the ability to identify and implement innovative training solutions. Ability to thrive in a fast-paced and dynamic work environment. Familiarity with learning management systems and digital training platforms (ex: Articulate 360 applications) is a plus Roles & Responsibilities: Conducting multiple trainings for new hires and managed nesting along with certification process Maintain the training effectiveness above the required threshold by holding strong governance process in training Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly Identify gaps between internal process and customers expectations to help business produce the desired outcome Create content / training material for effective training Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees Liaison with QA to calibrate process knowledge Conduct workshops for project team members on recent update and US healthcare industry trends Perform user acceptance testing for any new process rollouts / automation in the program Provides refresher training for bottom quartile Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately Periodic knowledge calibration with client Interested candidates kindly share your updated CV to gsyed.suhail@firstsource.com Contact: Suhail HR - 9290528486 (WhatsApp) Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.