3 Firefox Jobs

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: Customer Care representative Experience: 1-3 years and Freshers can also apply Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for Customer care representative role for our US clients infrastructure management. You will be responsible for troubleshooting Internet browsers (EDGE, Firefox and Mozilla). Being a Customer care representative this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Excellent Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers EDGE, Mozilla and Firefox Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). 1-3 years of experience and Freshers can also apply. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

UI/UX Designer & Developer Proficiency with Photoshop, Illustrator, Adobe XD and Sketch is mandatory Knowledge in Prototyping tools such as Invision or Zeplin Knowledge in wireframing tools such as Figma or Adobe XD Proven experience as a UI/UX Designer or similar knowledge in the design process including user research, visual design, component design Very good knowledge on Mobile Apps Design & Web Application Design Creative a wide range of graphics and layouts for Architecture design, Product Ads, Social Media Banners, Brochure designs, Business Card Designs, letter head designs. Knowledge on Video Editing Up to date with the latest UI/UX trends, techniques and technologies Photoshop to HTML Conversion, Angular and material Essential front-end web development languages, i.e., HTML, HTML5 CSS, CSS3, JavaScript, jQuery. Front end frameworks (bootstrap, angular, material) Experience with CSS Preprocessors(LESS, SASS) Responsive web design to create applications that automatically conform to multiple screen sizes/devices. Conduct usability testing to identify and fix UI issues, and gather real-world intelligence from target users. Wield their knowledge of Search Engine Optimization (SEO) to develop search-friendly websites and interfaces. Excellent problem-solving skills Optimize Applications for maximum speed Maintain and improve website Knowledge on Cross Browsing (Ie, Firefox, chrome Microsoft edge, safari, etc.)

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Roles and Responsibilities: Experience in Helpdesk Support/IT Support Experience in handling ticketing tools like ServiceNow, Jira, Required Skills: Basic knowledge in IT Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Basic Knowledge of Lync and OCS Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)