Application Support-Specific Lending Application-Mumbai Clover Infotech

2.0 - 7.0 years

2 - 7 Lacs

Navi Mumbai, Mumbai (All Areas)

Work from Office

Role & responsibilities Provide Level 1 and 2 support for the Loan Management System (LMS), resolving user issues related to loan origination, servicing, payments, and collections. Troubleshoot application errors, perform root cause analysis, and coordinate issue resolution with internal teams and external vendors. Monitor system health, application logs, and scheduled jobs/processes to ensure high availability and performance. Handle user access management, permission issues, and support related audit requests. Assist in system configuration, UAT testing, and deployment of new features or patches. Generate reports and queries related to loans, customer accounts, or performance metrics. Work closely with business units (Operations, Credit, Risk, Collections) to understand issues, capture requirements, and provide functional support. Collaborate with developers and QA teams to reproduce bugs, validate fixes, and test integrations with other platforms (CRM, core banking, payment gateways). Maintain support documentation, SOPs, and knowledge base for internal teams.

Posted 3 weeks ago

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