Finance Collector UPS Supply Chain Solutions (UPS SCS)

3.0 - 5.0 years

5 - 7 Lacs

Mumbai

Work from Office

Summary: Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job duties and responsibilities: Identifies and resolves basic and routine issues impacting payment Overcomes customer objections concerning payments and assists them in understanding their account terms Utilizes payment options and negotiates payment arrangements Follows prescribed escalation procedures Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs Submits recommendations to write-off account balances Monitors and maintains assigned queue of customer accounts Keeping and improving customer relations Prepare & publish reports to senior management as required Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills: Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions Excellent analytical and problem resolution skills Desire to work in a position requiring extensive phone and email communication Ability to work in a highly measured, fast-paced, production environment Working knowledge of MS Office and databases Bachelors degree Prior inbound/outbound calling experience - preferred Accounts Receivable, Collections & Billing knowledge REQUIRED . Comfortable to work in any shift timings as per process requirements

Posted 1 week ago

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Finance Collector UPS Supply Chain Solutions (UPS SCS)

4.0 - 6.0 years

6 - 8 Lacs

Pune

Work from Office

This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages. He/She may direct the work of others and provide instruction and guidance to less experienced employees. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. He/She may deal with confidential material on a regular basis.

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