Field Service Engineer (FSE)

Title: Field Service Engineer (FSE)

Company: SS Innovations Private Limited

Salary: As per Industry Standards

• The FSE will be the main contact point with local customers and commercial team for all service-related operations.
• FSE will be responsible for pre installation checks, installation, commissioning, maintenance, troubleshoot, assessment, breakdown repairs and training to medical and para medical staff in compliance with companys policy and following standard operational procedure.

Responsibilities:

• Execute installation and commissioning of new system at customer site.
• Training medical and para medical staff.
• Routine maintenance of robotic system.
• Routine testing to confirm system functionality as per specifications.
• Perform troubleshoot and repairs independently.
• Assist in clinical activities.
• Collaborate with system engineers to troubleshoot difficult service activities.
• Provide testing and validation support and data to system engineers.
• Travel to customer site for evaluation and repairs.
• Pre installation site verification visit to ensure smooth system installation process.
• Maintaining proper documentation.

Requirements:

• Bachelor's degree from recognized university - Electronics/ Biomedical Engineering.
• Minimum 3yrs work experience serving in surgical environment.
• Good knowledge of troubleshooting methods and skills to operate capital equipment.
• Clinical knowledge will be added advantage.
• Strong analytical and problem solving skills.
• Ability to work under pressure.
• Available to travel extensively and work outside core office timings.
• Good verbal and written communication skill.
• Basic IT skills.