Field Service Engineer - Asst.Manager

You are looking for a BE/DME engineer with 8-10 years of experience in after sales service of pumps. You will be responsible for attending customer complaints related to short/wrong supply, issues faced during installation, and performance of pumps at the site. Providing technical guidance to customers and suggesting repair techniques will be part of your role. Your key responsibilities will include analyzing complaints, providing solutions with proper root cause analysis, and collecting application & operation related data for understanding criticalities & possible problems. Sharing the learnings with concerned stakeholders like operations, quality, and purchase teams to prevent re-occurrence of complaints will also be important. You will be required to gather application & operation related data, various salvaging techniques used by customers, and present this information to after sales for implementing solutions. Additionally, preparing case studies for training presentations and executing any other assignments as directed by superiors will be part of your duties.,