National Collection Head Pepper Advantage

15.0 - 19.0 years

0 Lacs

maharashtra

On-site

The National Collection Head will lead the national field recovery efforts for early-stage delinquencies, focusing on unsecured loan products. You will be responsible for driving recovery performance through on-ground execution across multiple regions, particularly in high-volume and high-risk geographies. The ideal candidate should have deep operational expertise in field recovery across at least three states, managing large unsecured portfolios. Your main responsibilities will include developing and executing field recovery strategies, minimizing roll forward rates, aligning plans with organizational goals, and managing field collection teams across multiple states. You will need to create region-specific action plans, track performance through KPIs, manage regional and zonal collection heads, and drive continuous training and team development. You will be expected to strengthen coordination between field and contact center teams, implement process improvements using tech-enabled tools, ensure SOPs are followed uniformly, encourage a respectful customer approach, and maintain compliance with RBI guidelines and internal audit standards. Stakeholder engagement with internal teams like Credit, Risk, Product, and Legal will also be crucial, providing regular performance updates and insights on risk pockets and recovery trends. The ideal candidate should have a Bachelor's degree in Finance, Business Administration, or a related field (MBA preferred) and a minimum of 15 years of experience in collections, with a strong focus on field recovery for unsecured loans. At least 7 years of leadership experience in managing early bucket delinquency collections is required, along with proven experience in regional operations across at least 3 states. Pepper Advantage's values of Can do, Balanced, and Real support the mission to help people succeed. The unique outcome-focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations. Pepper Advantage is an equal opportunities employer, and role profiles are subject to change in line with business needs.,

Posted 1 week ago

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