PR and Retention Representative Webmilez InfoTech Private Limited

2.0 - 6.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Retention and Feedback Coordinator/ Representative at Ciferon, your primary responsibility will be to ensure our clients effectively utilize and engage with our software. You will play a crucial role in nurturing positive relationships with customers, resolving their issues, and motivating them to explore the full range of features available in Ciferon's software. Your key duties will include: - Retaining Clients: Addressing client needs and resolving any issues to ensure continued usage of Ciferon's software. - Promoting Software: Educating clients on software features and encouraging them to upgrade or utilize additional services. - Gathering Feedback: Actively listening to client feedback to identify areas for improvement in Ciferon's software. - Resolving Issues: Providing timely assistance to clients and ensuring quick resolutions with support from the team. - Building Relationships: Maintaining regular communication with clients to foster strong, enduring relationships. - Tracking Success: Monitoring client usage patterns, assessing satisfaction levels, and reporting on product adoption. - Engaging Clients: Implementing loyalty rewards or special offers to enhance client satisfaction and engagement. - Team Collaboration: Collaborating with the sales and marketing teams to deliver exceptional experiences for Ciferon's clients. This is a full-time position with a morning shift schedule, requiring in-person work at the designated location. The application deadline for this role is 31/07/2025.,

Posted 5 days ago

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Retentio Representative Webmilez InfoTech Private Limited

2.0 - 6.0 years

0 Lacs

nagpur, maharashtra

On-site

Ciferon is seeking a dedicated Retention and Feedback Coordinator/Representative to support clients in effectively utilizing and remaining engaged with our software. The primary focus of this role is to nurture positive relationships with customers, address their concerns, and motivate them to explore the various features offered by Ciferon's software. Responsibilities include: - Retaining Clients: Ensuring clients continue using Ciferon's software by meeting their needs and resolving any issues that may arise. - Promoting Software: Educating clients on the software's capabilities and encouraging them to consider upgrading or utilizing additional services. - Gathering Feedback: Actively listening to client feedback and identifying opportunities to enhance Ciferon's software based on their input. - Resolving Issues: Assisting clients in addressing any concerns promptly and efficiently, leveraging support from the team when necessary. - Building Relationships: Maintaining regular communication with clients to cultivate strong and enduring partnerships. - Tracking Success: Monitoring client utilization of the software and providing reports on their satisfaction levels and product adoption. - Engaging Clients: Implementing initiatives such as loyalty rewards or special promotions to enhance client satisfaction and engagement. - Team Collaboration: Collaborating with the sales and marketing teams to ensure clients receive a seamless and exceptional experience with Ciferon. This is a full-time position with a morning shift schedule, and the work location is in person. Application Deadline: 31/07/2025,

Posted 1 week ago

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