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4.0 - 6.0 years
4 - 8 Lacs
Noida
Work from Office
Hiring Now: Language Coach / Quality Analyst (Call Audit Experience) Location: Noida Type: Contract-Based Client: Adobe Were looking for a Language Coach with hands-on experience in Call Auditing and Quality Analysis . If you're passionate about improving communication standards and driving quality, this is a great opportunity to work with a leading global brand! Key Responsibilities: Conduct call audits to assess communication quality Provide coaching and feedback to enhance language usage Train Users and Technical Leads to improve call handling and customer interactions Any quality analyst tools Apply Now: Send your resume to shanti.t@twsol.com or contact 6301935654 #Hiring #LanguageCoach #QualityAnalyst #CallAudit #QualityAnalysis #CallMonitoring #CommunicationSkills #ContractJobs #NoidaJobs #AdobeCareers #JobSearch #NowHiring #BPOJobs #VoiceProcess #CustomerSupportJobs #JobOpening #JobAlert #ApplyNow #CoachingJobs #CallQuality #LinkedInJobs
Posted 4 days ago
10.0 - 16.0 years
10 - 16 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
I see two distinct experience levels provided in the Experience section: 10+ years and 16+ years. The rest of the content for both job descriptions appears identical. I'll create one comprehensive job description for an experienced HR Generalist role, and you can specify the desired experience level (10+ or 16+) when you use it. Senior HR Business Partner / HR Manager We're looking for a highly experienced and progressive HR professional to join our team as a Generalist. This role is pivotal in fostering a positive work environment, ensuring legal compliance, driving talent development, and supporting global HR processes within our organization. You'll leverage your deep understanding of HR activities to contribute significantly to our continued success. Areas of Responsibility Employee Relations: Establish rapport and interact regularly with employees to provide a platform for sharing concerns, aiming to develop a positive work environment. Manage long-term settlements as needed. Legal Compliance: Support HR Operations by ensuring compliance from contractor's end and adherence to local labor laws. Internal Communication: Implement internal communication processes and tools to sustain the flow of information at all levels. Ensure monthly and quarterly communication meetings take place. Performance Management: Initiate, support, and lead the half-yearly and annual appraisal cycles. Train and educate all management populations on relevant tools. Partner with and coach line managers on how to provide effective feedback and ensure one-to-one meetings for all employees. Reward: Collaborate with the Reward Solution Team for the Annual Performance Appraisal (APA) Cycle and Job Evaluation (JE). Periodically review Job Codes and initiate re-evaluations. Deploy Reward & Recognition programs within the unit and lead the Annual Reward Ceremony. People Development: Collaborate with the Learning Solution team to deploy Continuous Capability Review (CCR). Conduct Competency Gap analysis and share reports with Line Managers. Global Processes: Deploy global processes like SPS (Schneider Performance System) and Talent Review (TR) to identify Key Position Holders and successors for all critical roles. Ensure a robust development plan for the succession of critical roles. Deploy Individual Development Plans (IDPs) for all high-potential employees. Facilitate the ONE Voice (employee engagement) Survey each quarter, analyze results, and develop firm action plans for the unit to ensure engagement levels meet benchmarks. HRIS/Reporting & Budget: Work with functional leaders to outline the annual Headcount (HC) Budget. Conduct HC Reporting in Bridge and collaborate with the HRIS Team to ensure an error-free database. Experience & Qualifications Master's degree in Human Resources Management, MSW, or equivalent experience. 10+ years of progressive experience in an MNC in a Generalist HR Profile. Awareness of key HR activities, including Workforce Planning, Legal Compliance, Learning & Development, Career & Succession Planning, Talent Management, and Employee/Social Relations. Specific Knowledge Proficiency in English language and the local language of the country, with good communication skills. Proficient in Computer operations, including Microsoft Office (PPT, Excel). Knowledge of State employment laws. Business Understanding Financial awareness and a general understanding of a business setup/operations
Posted 3 weeks ago
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