4.0 - 7.0 years

5 - 8 Lacs

Pune

Work from Office

About Cilicant Private Limited: Cilicant Private Limited is a leading manufacturer and supplier of high-quality packaging solutions, dedicated to ensuring product integrity through innovative and efficient packaging materials. We serve a wide range of industries globally, offering reliable solutions tailored to meet our customers' requirements. Cilicant has established itself as a leader in the desiccant market, delivering high-quality solutions to protect moisture-sensitive products from the damaging effects of humidity. Our commitment goes beyond qualitywe prioritize exceptional customer service, timely delivery, and reduced transportation risks to ensure a seamless experience for our clients. We proudly hold a Drug Master File with the USFDA and a Health Canada Master File , demonstrating our dedication to global regulatory compliance. Our manufacturing facility is cGMP-certified and adheres to ISO 15378:2017 standards. Additionally, our in-house R&D and testing laboratory align with the latest USP standards, ensuring the consistent delivery of safe and effective solutions. Job Description: 1. Marketplace Operations & Account Health: Manage daily end-to-end operations on Amazon.in, Flipkart, Blinkit & other online platforms. Coordinate with internal teams for product availability, shipment inward appointments, labelling, shipping and fulfilment. Monitor promotions, deals, coupons enrolment on a daily basis. Monitor & maintain account health metrics like Late Dispatch Rate, Cancellation Rate, Return Rate, Out of Stock Rate, Local In-Stock Rate & other policy compliance indicators on a continual basis. 2. Inventory & Logistics Coordination: Collaborate with warehouse and logistics teams for inventory planning and timely order fulfilment. Manage FBA shipments (Amazon), Flipkart Smart Fulfilment and other bulk shipments to ensure high Fill rates & In-Stock rate. Track dispatches, delivery timelines to maintain strong seller performance and ratings. 3. Cataloguing & Listing: Create & upload product catalogues, including bulk listings and product variations. Optimize product listings daily - titles, descriptions, bullets, keyword, etc. Ensure correct pricing, categorization, imagery, A+ content, product listing quality score and other listing quality hygiene factors. 4. Performance & Sales Analysis: Track sales performance, orders, and returns on a daily/weekly/monthly basis. Monitor buy box ownership, product visibility, product ratings, reviews & rankings, seller feedbacks, etc. Prepare reports on sales trends, category performance, and product movement insights. 5. Customer Service: Address customer queries, complaints, and returns in coordination with support teams. Resolve issues related to claims, A-to-Z Guarantee, or negative feedback promptly and professionally. Desired Qualifications & Skills: 4-5 years of experience in managing eCommerce marketplaces (Amazon, Flipkart, etc.). Strong proficiency in MS Excel (VLOOKUP, Pivot, formulas). Excellent communication skills, especially for handling emails, calls, chats, and messages with marketplace support teams, customers, and other stakeholders. Ability to multitask, meet deadlines, and work independently or collaboratively in a team environment. Familiarity with marketplace seller dashboards and analytics. Positive, results-driven attitude with strong work ethics. Why Join Us? Opportunity to work with a leading packaging solutions provider . Collaborative and growth-oriented work environment. Exposure to global markets and international trade practices CILICANT Private Limited, Pune Visit us at www.cilicant.com Location: Unit III, Gat No. 170-173, Taluka Haveli, Fulgaon, Pune, Maharashtra 412216

Posted 12 hours ago

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