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3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technical Support Specialist at Palo Cortex XDR, you will be responsible for providing technical support to customers and partners. Your role will include offering technical services such as writing scripts, troubleshooting, and sharing best practices with customers. You will manage support cases efficiently to ensure that issues are properly recorded, tracked, resolved, and followed up on in a timely manner. Additionally, your responsibilities will involve fault isolation and root cause analysis for technical issues, as well as publishing Technical Support Bulletins and other technical documentation in the Knowledge Base. You will review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, and more. In critical situations, you may need to travel to customer sites to expedite issue resolution. You will also be required to provide on-call support 24x7 on an as-needed basis. Collaborating with the Engineering team, you will have the opportunity to influence the operability of the product and contribute to regular weekend on-call rotation. To excel in this role, you should possess at least 3 years of related experience. Strong expertise in providing configurations, troubleshooting, and best practices to customers is essential. Proficiency in supporting EndPoint software products, along with experience in Windows OS, Linux OS, macOS, and Android OS-based applications is required. Familiarity with MS environment tools like SCCM, GPO, AD, MSSQL, and IIS is crucial. Furthermore, experience with EndPoint security software, SIEM, vulnerability management tools, firewalls, and understanding of malware, exploits, and operating system behavior will be beneficial. Proficiency in batch scripting and Python is a plus. You should have the ability to independently troubleshoot, reproduce issues, and identify feasible workarounds in varied and complex environments. A knowledge of Cloud infrastructure, VDI technologies (VMWare Horizon, Citrix XenApp, and XenDesktop), and a BS/MS degree or equivalent experience will be valuable assets in this role. Effective communication skills to engage with stakeholders internally and externally on complex technical issues are essential for success in this position.,

Posted 18 hours ago

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Lead Security Research Engineer at SecPod, you will play a crucial role in the security research and development team. Your primary responsibility will be to conduct in-depth research on the latest vulnerabilities, exploits, and frameworks, with a focus on developing security content and signatures. You will provide technical leadership to security research engineers and collaborate with cross-functional teams to enhance the security posture of enterprise IT infrastructure. Your key duties will include researching and developing vulnerability detection scripts, understanding the correlation between vulnerabilities and malware, devising proof of concepts for detecting new vulnerabilities, and identifying strategies to mitigate these security risks. Additionally, you will be involved in peer testing and quality assurance for the developed content, automating tasks using scripting languages like Python, and contributing to the development of security tools. To excel in this role, you should possess 5-8 years of experience in security research within Security/Cloud/SaaS-based organizations, along with a strong grasp of security, vulnerabilities, and exploits. Proficiency in at least one programming language (e.g., Python, C, C++, LUA) is essential, as well as a solid understanding of IT infrastructure management, information security, and various security technologies. Knowledge of system and network security, experience across Unix/Linux, Windows, Mac systems, and virtualization will be advantageous. Furthermore, you are expected to have expertise in creating, reproducing, and demonstrating proof of concepts for the latest vulnerabilities, with additional skills in exploit development and IDS/IPS signature development considered a plus. Strong analytical capabilities, effective interpersonal skills, and the ability to multitask and prioritize efficiently are essential qualities for success in this role. Excellent verbal and written communication skills in English, coupled with a Bachelor's or Master's degree in Computer Science Engineering, are prerequisites for this position. If you are passionate about cybersecurity research and possess a solid foundation in computer science, we invite you to join our dynamic team at SecPod and contribute to our mission of preventing cyberattacks through innovative security solutions.,

Posted 1 day ago

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As an Intelligence Analyst at Fortinet, you will be part of the Cyber Threat Intelligence (CTI) Collections/Analysis team, a dedicated group of skilled analysts, collectors, and specialists committed to safeguarding customers and their assets from external threats. Leveraging our advanced hybrid intelligence platforms and methodologies, your primary role will involve utilizing your writing and editing abilities to contribute to the generation of actionable intelligence for our client base. This includes assessing existing and emerging threats related to cybercrime and various forms of malicious exploitation. Your responsibilities will include monitoring and analyzing cybersecurity events, incidents, and vulnerability reports sourced from multiple outlets. You will be involved in reviewing and interpreting data from various sources such as OSINT, Darknet, and TECHINT. Collaborating closely with the Internal Research team, you will help identify threats specific to individual customers and create tailored analytical reports based on your findings. Additionally, you will be responsible for producing regular Security Trend reports using information from the internal threat repository and collaborating with customer points of contact to understand their threat landscape and customize service delivery accordingly. Furthermore, you will play a crucial role in monitoring, analyzing, and reporting on cybersecurity events, intrusion events, security incidents, and other indicators of potential threats. Adhering to operational security best practices is essential to safeguard sources and methods effectively. To excel in this role, you should possess strong fundamentals in Information Security, a solid understanding of Cyber Threat Intelligence, and the ability to produce high-quality Security Analysis reports. Your skill set should include the capacity to comprehend and analyze various threat vectors proficiently, along with knowledge of cyber threats, malware, APTs, exploits, etc. Familiarity with the DarkNet, DeepWeb, as well as open-source, social media, and other platforms of cyber-criminal activity is highly beneficial. Strong communication skills in English, along with the ability to engage effectively with diverse clients and articulate technical details clearly and concisely, are essential. A willingness to learn new technologies and skills, adapt to evolving circumstances, and innovate as needed is paramount. Previous experience in a Security Operations Center (SOC) environment or Cyber Crime Research will be advantageous, although not mandatory. Possession of certifications such as CEH, OSCP, or other cybersecurity credentials is a plus, while programming/scripting knowledge would be considered an additional asset. Maintaining the utmost discretion and confidentiality is crucial in this role. Proficiency in languages such as English, Hindi, and any other international languages like Arabic, Russian, Japanese, Chinese, German, or Italian would be advantageous.,

Posted 1 week ago

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