Executive/Senior Executive Customer Service

Job Description

Role & responsibilities An experienced customer service professional for a role that includes technical knowledge in mechanical and chemical/analytical testing. Customer-facing strengths with enough domain understanding to engage clients confidently, solve problems, and identify business opportunities. Preferred candidate profile Qualifications: Essential: B.Sc./Diploma/B.tech in textile/Graduation Desirable: Good communication skills Experience Profile : Minimum Years : 3 Years ; Maximum Years : 15 Years Industry/ Sector: Textile Testing Scope of job /Activities handled: Customer Services Key Results Areas ( KRAs) & Key Deliverables : Handle day to day operations in a timely, complete and proper manner Responsible to review the orders prior to sample registration and clear the queries with the customer beforehand. Select the correct package / tests to register the sample. Ensure that samples are booked correctly as per the request. Follow up, monitor and report on all pending activities to the customer Prepare and send quotations within set deadlines (when requested). Responsible for the timely delivery of the test reports and emailing the soft copy to the right contact. Constantly strive to deliver outstanding services Listen to and anticipate the clients needs to offer the most suitable solution Always act in a friendly and reliable manner Prepare regular job status report and communicate to CS Manager Act upon client feedback Manage timely trouble shooting and assist customers as necessary Ensure availability to customers Build and foster collaboration with internal teams involved in service delivery Go beyond regular service level and provide extra-mile support Abreast of SGS new products and services and propose them to customers as appropriate Ask for more business while interacting with customers Go beyond clients' core business to identify new opportunities Act upon or forward business opportunities beyond sphere of influence to the sales team Promote a positive image of SGS Interested candidate can mail the resume along with below details to preetika.rolston@sgs.com or call on +91 9026338996 Current CTC Expected CTC Total Experience Highest Qualification Current Compnay Notice Period