2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

You will be working as a Trust & Safety Analyst at Accenture, a global professional services company known for its expertise in digital, cloud, and security services. With a team of 699,000 professionals in over 120 countries, we are dedicated to delivering cutting-edge technology solutions and human ingenuity to create value for our clients, shareholders, and communities. As a Trust & Safety Analyst, your role will involve reviewing, classifying, and moderating user-generated content in adherence to client guidelines using specific tools and channels. You will be responsible for staying updated on client policies, resolving complex content issues, and collaborating with the broader Trust and Safety team to ensure a safe online environment. Your responsibilities will also include reaching out to partners via telephone and email, providing them with tailored guidance to optimize their presence on the client platform. Your ability to analyze data and feedback to enhance service delivery and sales outcomes will be crucial in this role. Moreover, you will be expected to input data accurately into the Client Relationship Management (CRM) software tool, provide strategic planning assistance, and address partner inquiries effectively. Your proficiency in utilizing MS Office/G-suite tools for reporting and documentation purposes will be essential for maintaining operational functionality. To excel in this role, you should possess strong communication skills, attention to detail, and the ability to make objective decisions in line with client policies. Additionally, your experience in voice-based customer service roles, proficiency in Hindi as a second language, and familiarity with social media platforms will be valuable assets. By actively participating in educational opportunities and training initiatives, you will have the opportunity to refine your skills, stay updated on industry advancements, and enhance the overall organizational value through your exemplary performance.,

Posted 4 days ago

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