Escalation Engineer

Job Description

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data. Preferred Immediate Joiners and F2F interview (Must) Role & responsibilities Triage and resolve ~10 ICMs/day, ensuring compliance with EO14117. - Implement Just-in-Time (JIT) mechanisms like Lockbox and manage USDP clearance. - Enforce Kusto Row-Level Security (RLS) and CoreIdentity Entitlements (BYOE). - Automate detection of violations and ensure no production footprint in restricted regions. - Maintain audit trails for access requests, Lockbox approvals, and data handling exceptions. - Participate in quarterly compliance reviews and contribute to annual audit packages. Required Competencies: - Strong understanding of EO14117 and related compliance requirements. - Experience with incident management and escalation workflows. - Proficiency in automation tools and scripting languages (e.g., PowerShell, Python). - Knowledge of Azure services, Kusto, and CoreIdentity. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. Preferred candidate profile Strong Operations support, Incident Management, Escalations management, Debugging, Live Site Handline, TSG creation/implementation and following up with clients etc.