3 Error Management Jobs

Responsibilities Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirements Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard Raise the alarm when defect metrics are not being met or bottlenecks in the process exist Responsible for RCA when program targets on defects are not being met Responsible for escalating performance issues when KPI goals are not being met Work with Delivery QA Lead and counterparts on other programs to implement process improvements for defect work Manage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work?) Facilitate triage meetings Ensure defects are scheduled accordingly and monitor the through put of defect closure Represent your program for the periodic health of program review within the delivery team Responsible to provide metrics to evaluate state of the system, bug fixing velocity, bug closing velocity and prediction models Authorities To conduct bug triaging sessions with the team Authorized to initiate RCA for recurring bugs Authorize to ask for fix versions of the bugs(commitments from engineering teams) in order to predict and communicate to customer point of contact for Error Management process Skills Breadth of knowledge on the solution of the program Good Analytical skills Negotiation skills Effective communication skills Skills: customer,defect management,root cause analysis (rca),skills,management,bug triaging,process improvement,negotiation skills,rca,jira,analytical skills,effective communication

Were Hiring! Elevate Your Career with ReSourcePro India! Are you a seasoned BPO International Non-Voice Service Delivery professional looking for your next big opportunity? This is your chance to grow with a dynamic and thriving organization! Share your profile to Jeevan_Naik@resourcepro.in Who are eligible to apply: ( Current designation on papers) Subject Matter Expert (SME) Senior Subject Matter Expert Team Lead / Lead / Business process lead / Managemnt trainee Specialist / Sr. Specialist Senior Analyst Eligibility Criteria: Experience: 5+ years in BPO International, Non-Voice Service Delivery (mandatory) Education: Bachelors Degree Skills: Excellent communication, functional excellence, client-centric approach, procedure management, training, troubleshooting Availability: Immediate joiners (0 to 30 days notice) Location: ReSource Pro Operational Solution Pvt Ltd HUB 4 Building, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru, Karnataka 560045, India Selection Process: Two rounds of assessment Candidates who applied in the last 3 months are ineligible. Why Join Us? Work with a top-tier global BPO leader Be part of a client-focused and innovative team Enjoy a great work culture & growth opportunities Apply Now & Take Your Career to the Next Level! Share your profile to Jeevan_Naik@resourcepro.in #Hiring #BPOJobs #NonVoiceProcess #BangaloreJobs #CareerGrowth #JobAlert #ReSourceProIndia

About the Role We are seeking a highly skilled Python and Power Apps Developer with a minimum of 2 years of professional experience. The ideal candidate should possess a strong educational background, holding at least a graduate degree, and be open to working in a dynamic global environment. Key Responsibilities Develop, test, and maintain Python-based applications and scripts. This includes writing clean, efficient and maintainable code to support various business functions. Design, build, and maintain Power Apps solutions to automate business processes and improve efficiency. This involves creating user-friendly applications that meet the needs of different departments. Collaborate with cross-functional teams to gather requirements and design effective solutions. This requires excellent communication skills to understand and translate business needs into technical specifications. Provide technical support and troubleshooting for Python and Power Apps applications. This includes diagnosing and resolving issues to ensure smooth operation of applications. Ensure code quality and maintainability through best practices and code reviews. This involves adhering to coding standards and conducting regular code reviews to maintain high-quality code. Stay updated with the latest trends and technologies in Python and Power Apps development. This includes continuous learning and applying new knowledge to improve existing applications and develop new solutions. Required Skills and Qualifications Minimum of 2 years of experience in Python and Power Apps development (Canvas & Model Driven App). This experience should include hands-on development and deployment of applications. Preferred Bachelor's degree in computer science, Information Technology, or a related field. A strong educational background provides a solid foundation for understanding complex technical concepts. Strong expertise in Power Automate (Flow) for business process automation Gamification, UX Design and Mechanics (points, rewards, leaderboards) Strong understanding of Python programming language and its frameworks. This includes knowledge of libraries and tools commonly used in Python development. Proficiency in developing and deploying Power Apps solutions. This involves creating applications that are scalable, secure, and easy to use. Excellent problem-solving skills and attention to detail. This includes the ability to identify and resolve issues quickly and effectively. Ability to work effectively in a global team environment with diverse cultures. This requires strong interpersonal skills and the ability to collaborate with team members from different backgrounds. Strong communication and collaboration skills. This includes the ability to convey technical information clearly and concisely to non-technical stakeholders. Preferred Qualifications Microsoft Power Platform Certifications (PL-100, PL-200, PL-400) Experience with cloud platforms such as Azure or AWS. This includes knowledge of cloud services and how to integrate them with Python and Power Apps applications. Knowledge of database management systems and SQL. This involves understanding how to design, implement, and query databases to support application functionality. Familiarity with Agile development methodologies. This includes experience working in an Agile environment and understanding Agile principles and practices.