3 Eosdh Jobs

As a Technical Care Specialist, you will play a key role in providing expert-level technical support for Nokia 1830 PSS (OTN) products, ensuring optimal network performance and customer satisfaction. You will diagnose and resolve complex customer issues remotely, collaborate with global technical teams, and engage in 24x7 on-call support as needed. Your role involves troubleshooting, reproducing issues in lab environments, and leading root cause analysis, while also contributing to system testing and performance improvements. With your deep knowledge of DWDM, OTN, GMPLS, and ASON, you will drive technical leadership, mentor junior team members, and enhance customer experience. You have: Bachelors degree with 810 years of experience in EoSDH, LAN/WAN, and networking technologies. Proven expertise in supporting global TSC teams, Optical L3 Technical Expertise Centers (TEC), and Services Product Line Management (PLM). Hands-on experience with DWDM, OTN, and GMPLS technologies. Strong ability to diagnose and resolve complex customer issues remotely. It would be nice if you also had: Experience in creating and reproducing system test specifications, performance test specifications, test plans, and related documentation for product recommendations. Familiarity with simulating customer issues in a lab environment for effective troubleshooting and validation. Lead and demonstrate technical projects with manageable risks and resource requirements, or supervise and guide small teams to successful outcomes. Provide leadership, mentorship, and technical training to junior or less experienced team members. Contribute to the strategic direction of the organizational unit by sharing innovative ideas and professional insights. Apply advanced troubleshooting techniques such as system tracing, debugging, and protocol flow analysis to resolve complex technical issues. Identify, reproduce, and characterize product defects, ensuring prompt and effective collaboration with R&D teams for resolution. Lead Root Cause Analysis (RCA) initiatives, preparing and presenting comprehensive and detailed RCA reports. Support key technical activities during early product life cycle phases, including product releases, pilots, customer trials, and initial deployments. Deliver expert-level technical support for NOKIA 1830 PSS (OTN) products, ensuring high-quality service and customer satisfaction.

As a member of Nokia's NI Delivery & Operations within Global Customer Engineering, you will manage the end-to-end delivery of IP transport professional services, including network design, solution validation, implementation, and customer acceptance. Collaborating with Product Line Managers and Subject Matter Experts, you will ensure timely and quality delivery of services to meet customer requirements. You Have: Fluent English CommunicationProficient in both spoken and written English for effective communication and documentation. Field Experience with Nokia IP Transport ProductsHands-on experience with Nokia's Network Management Systems, particularly in DWDM (PSS/OTN). Software Installation & IntegrationProven ability to install, integrate, and migrate Network Management Systems, with basic troubleshooting capabilities. Knowledge of Transport TechnologiesFamiliarity with various transport technologies such as DWDM, SDH, Ethernet (EoSDH and MPLS-TP), and GMPLS. Excellent Communication & Negotiation Skills: Strong interpersonal skills to effectively communicate and negotiate with stakeholders. Bachelor's Degree in Telecommunications EngineeringFormal education in telecommunications or a related field. 35 Years of Directly Related ExperienceDemonstrated experience in transport networks, aligning with the responsibilities of the role. It would be nice if you also had: AI and Machine Learning KnowledgeUnderstanding of AI/ML applications in networking, including network optimization and automation. CertificationsCisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications are advantageous. Provide independent optimization support for customer network rollouts and modernization, including analysis, testing, tuning, feature activation, monitoring, and optimization activities. Conduct Minimization of Drive Test (MDT) and Layer 3 trace analysis to assess network performance and identify areas for improvement. Effectively utilize design and measurement tools, including internal and external troubleshooting tools, to analyze and resolve network issues. Proactively automate repetitive optimization tasks to reduce analysis time and enhance efficiency. Consult on and develop medium to complex network configuration files, capacity planning, network interface analysis, and advanced product dimensioning/solutioning. Advise on coverage, capacity, Quality of Experience (QoE), and Quality of Service (QoS) optimization impacts on site/cell or software feature parameters. Organize and execute field measurements and laboratory tests to validate network performance and configurations. Act as the primary escalation point for customer and performance network audits, providing problem-solving expertise and supporting Product Line Managers (PLMs) during offer phases to clarify needs, assess feasibility, and identify associated efforts and costs.

As a Technical Specialist you will play a key role in testing, validating, and automating optical network solutions, ensuring seamless integration between network design, provisioning, and management. You will develop and execute detailed test plans for optical network design tools, working with real network elements and simulators to validate performance. Your expertise in DWDM, CWDM, SONET, OTN, Ethernet, and IP will be essential for fault analysis, performance evaluation, and automation scripting (Python, Java, SQL). You will collaborate closely with development teams, network management teams, and product managers in an Agile environment, using tools like Jenkins, Ansible, and Jira to enhance testing efficiency. A strong results-driven mindset, independent problem-solving skills, and experience in automation testing will be key to success in this role. You have: Bachelors degree 8- 10 years of experience. Having knowledge of Programming skills with Python, Java and SQL. Worked on DWDM, CWDM, SONET, OTN, Ethernet, IP and GMPLS. Knowledge of Software Tools like Jenkins, Ansible and MS Office. It would be nice if you also had: Experience in ROADM, OXC, EDFA, Raman Amplifiers, Amplifiers, OEO and OXC. Testing of web-based applications and client-server applications. Use the Network Manager to create services and upload data from the deployed network. Develop detailed test plans for an optical network design tool that interacts with network elements and operations support systems. Have a deep understanding of the performance limitations of DWDM systems, transmission properties, and network impairments such as OSNR, PMD, Perform fault analysis to aid in the prioritization of possible test combinations, ensuring a minimal set of tests that provide the desired coverage. Focus on the implementation of automation scripts for all test cases (Python language). Execute tests both manually and using automated scripts. Experience with Optical network planning tool.