Enterprise Applications Manager

Manager, Business Applications

Location:

The Opportunity

Manager, Business Applications

leading application delivery teams

Primary Responsibilities

Leadership & Team Development

• Build, scale, and mentor

  a high-performing

  Business Applications team

  , including application support, solution delivery, and integration specialists.
• Establish a

  clear roadmap for growth

  , ensuring the team scales effectively with business needs.
• Foster a

  collaborative and high-performance culture

  , promoting knowledge sharing and continuous learning.
• Define and implement

  KPIs and success metrics

  for application support and delivery functions.

Business Applications & Support Management

• Own and drive the implementation, and optimization of

  Salesforce, NetSuite, Workato, and other key business applications

  .
• Establish and lead an

  application support function

  , ensuring high-quality, responsive, and scalable support for business users.
• Implement

  ITSM best practices

  for issue tracking, resolution, and proactive system monitoring.
• Partner with business stakeholders to

  prioritize, manage, and deliver high-impact projects

  .
• Oversee system administration, governance, and

  data integrity across business applications

  .

Integration & Process Automation

• Manage and optimize integration platforms, ensuring seamless data flow between systems.
• Lead efforts to

  automate business processes

  , reducing manual work and increasing efficiency.
• Work closely with all stakeholders to ensure scalable, secure, and well-documented integrations.
• Maintain compliance with

  security, data privacy, and governance policies

  across applications.

Strategic Planning & Continuous Improvement

• Identify and implement

  best practices for system scalability, user adoption, and operational excellence

  .
• Stay ahead of emerging trends in

  Salesforce, NetSuite, and enterprise integrations

  , bringing innovative solutions to the organization.
• Partner with other IT functions, finance, marketing, sales, customer success, and other teams to optimize

  revenue operations, order management, and business workflows

  .

What You Bring to the Role

• 8+ years of experience

  in Business Applications, IT, or related fields, with

  3+ years in a leadership role

  .
• Proven experience managing

  Salesforce and NetSuite ecosystems

  , including governance, administration, and optimization.
• Strong expertise in

  Workato or other integration platforms

  , with experience in API-driven automation.
• Experience

  building and scaling an application support function

  , implementing ITSM best practices.
• Excellent leadership skills, with a track record of

  growing and mentoring teams

  .
• Strong understanding of

  business processes across finance, sales, and operations

  .
• Ability to

  manage complex projects

  , drive stakeholder alignment, and deliver high-impact outcomes.
• Knowledge of

  data governance, security best practices, and compliance frameworks (SOC 2, GDPR, etc.)

  .

Preferred Qualifications

• Hands-on experience with

  Salesforce CPQ, NetSuite financials, and revenue operations

  .
• Familiarity with

  Tableau, Snowflake, or other data visualization and analytics tools

  .
• Certifications in

  Salesforce, NetSuite, ITIL, or Workato

  are a plus.