Expert Technical Support Engineer Oil and Gas Job Search Ltd

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Technical Support Engineer, you will be responsible for resolving advanced technical issues brought to us by customers, Application Engineers, Sales personnel, and Engineering. Your role will involve identifying and qualifying product failures, assisting Engineering in understanding and resolving them, as well as tracking cases in our CRM system. Additionally, you will conduct research and document technical problems and their solutions. You will be involved in designing, planning, researching, evaluating, and testing complex systems used for monitoring and controlling electrical equipment and building management systems. This may include remotely connecting to customer installations for troubleshooting and system health checks. Your responsibilities will also include prioritizing critical site escalations, particularly for Global Strategic Accounts and Strategic Partners. To excel in this role, you should hold an engineering degree in electrical, building automation, computer science, or a related field. Experience in system troubleshooting, diagnosis, and problem-solving across software, hardware, networking, and databases is essential. Knowledge of power and electrical systems, building automation, HVAC, IoT device and cloud-based connectivity, as well as familiarity with Windows operating systems and network experience, will be beneficial. A strong background in IT and communication networks, including building management communication protocols like BacNet and LON, is required. You should possess a positive attitude, be customer-focused, and exhibit enthusiasm and self-motivation. Being a team player who enjoys cross-functional interactions is crucial, along with having strong written and oral communication skills in English. You must be a quick learner with an inquiring mind, comfortable working in a fast-paced environment, and capable of collaborating with individuals from various technical backgrounds. Occasional travel to customer sites worldwide may be necessary. Fluency in English is a must, and previous experience in Technical Support will be advantageous. This is a full-time position with the job requisition code: 008ST8.,

Posted 1 week ago

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Helpdesk Consultant - Italian and English DIN Engineering Services (DIN)

1.0 - 5.0 years

3 - 5 Lacs

Noida

Hybrid

Proficiency in Italian Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Posted 1 month ago

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