The position of Engineer will be on a dynamic and growing team within the Global Risk & Compliance (GRCT) organization at American Express. The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as we'll as groundbreaking technology to offer the best solution to support the business needs. They will provide ServiceNow experience, using business and technological knowledge to help develop and implement business partner strategies on time and within budget.
The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other engineers, product owners, and staff engineers:
- Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
- Completes technology/implementation design documentation.
- Provides estimates for design, build, test, and implementation phases.
- Undertakes regular code reviews to ensure alignment with development, implementation, and performance standards.
- Assists with updates to program specification/implementation documentation.
- Works with scrum team to prepare configurations for production.
- Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy.
- Raises issues, provides feedback, and proposes changes to implementation specifications.
- Provides consultation to product owners with recommendations to drive their requirements to success.
- Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as we'll as helping to identify 3rd party technological and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
- Participate as member of a scrum team using agile principles and tools including Rally.
Minimum Qualifications:
- 3+ years hands-on experience in ServiceNow including experience with IRM solutions/components
- Overall 5+ years of development experience
- Hold ServiceNow Certified System Administrator credentials (CSA)
- Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB
- Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS
- BS or MS Degree in Computer Science, Computer Engineering, or other technology area
- Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the engineering team to Senior leaders.
Preferred Qualifications: - Working knowledge of GCP
- Experience building/performing JS utilities and full stack development experience
- 5+ years Agile Framework experience as we'll as hands on Scaled Agile experience
- Machine Learning or Generative AI knowledge is a plus
- An understanding of GRC/IRM industry trends
We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities