4 Enabler Jobs

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As an ASI Retail + Project, you will be the single point of contact (SPOC) for Customer Care aspects for the Retail & Project support for the area and product vertical/s assigned to you. You will, through constant initiatives, ensure customer delight which shall be the essence of every activity performed. It shall be your endeavour for right service network installation for present and following two quarters business needs. You should be passionate to train people & willing to travel and should have strong acumen to drive customer delight while optimizing on the cost. Key Responsibilities 1. Service Network Installation and Enablement Identify the right service providers required for installation, ensuring alignment with the type of service needed Scout and appoint the right party/person for service delivery, ensuring they are well-equipped with material, skills, IT systems, and knowledge of Jaquar values Enable service providers through proper onboarding, training on processes, and supplying the necessary resources 2. Customer delight through right service Closely monitor service calls to ensure timely attendance, proper updates in the IT system, correct charges, and customer satisfaction Ensure that customer service is executed without deviation from scheduled times and according to Jaquar’s standards 3. Service Network Management Manage the overall service network to ensure optimal delivery Ensure right size of workforce sizing with the ASP Ensure work force is skilful to attend for the product segments assigned and the customer Conduct regular training sessions and on-the-job training (OJT) for service providers to maintain a high standard of product servicing Monitor spare stock levels, ensuring timely availability of materials and in-time submission of claims Ensure in-time clearance for service provider disengaged with Jaquar 4. Market & Project Support Maintain disciplined and regular market & project interactions to gather insights on customer care support needs and provide feedback for continuous improvement Manage stock-related activities for customer care and support product display maintenance Undertake in-time project customer care assistance for each defined stage and manage service camp activities post last customer care stage support and cyclic too Train dealers and their teams on warranty certificate generation and customer care processes Regularly reconcile materials requisitioned from dealerships to ensure accurate stock management 5. Training Plan and execute training sessions for various stakeholders, including OME, OMP, SP, ASP owners, CSR students, and architect staff Organize and conduct both initial and refresher training sessions, monitoring their effectiveness to ensure the knowledge is properly applied Identify training needs based on business growth and demand & project product installation, and ensure the execution of these training programs to enhance service delivery 6. Retail Builder Project Support Plan and execute proactive support at three levels of retail projects—pre-installation, during installation, and post-installation—providing guidance to users to ensure a smooth experience Organize for warranty certificate for the project Brief new project on customer care activities and access ways for the assistance required Ensure in-time spares support requisitioned from Customer Care Ensure reconciliation of material with dealer, project, service provider, branch for material transacted by customer care 7. Business Enablement Guide customers on product enhancements or items beyond builder installations during customer care interactions Demonstrate working of product for which customer expressed interest Promptly share potential leads with the sales team 8. Key Accounts, Special Drives, and Escalation Management Establish proactive contact with key accounts to provide necessary support and address any concerns Participate actively in special initiatives or drives to enhance customer engagement Handle escalations promptly and effectively, ensuring satisfactory resolution and implementing preventive measures to avoid recurrence Key Attributes Strong understanding of customer service delivery processes and standards Good grasp of market dynamics and ability to stay updated on trends Technically sound, with a DIY mindset for handling product and service-related issues Solid understanding of service network installation, enablement, and management practices Good verbal and written communication skills to interact with customers, service providers, and internal teams Physically fit and willing to travel for service inspections and DIY activities Strong data analytics skills to monitor service efficiency and process improvements Competencies Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Graduate or diploma engineer with a technical background Experience: Minimum 3 years of experience in the service industry, with at least 1 year in a lead position. Prior service experience in the building industry is desirable Skills: Excellent communication and interpersonal skills Ability to manage data effectively and perform analytics for process improvement Strong understanding of service network operations and challenges Passion for continuous learning and enhancing the knowledge of others DIY approach with technical soundness in product handling and servicing Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As an ASI Retail, you will be the single point of contact (SPOC) for Customer Care aspects for the area and product vertical/s assigned to you. You will, through constant initiatives, ensure customer delight which shall be the essence of every activity performed. It shall be your endeavour for right service network installation for present and following two quarters business needs. You should be passionate to train people & willing to travel and should have strong acumen to drive customer delight while optimizing on the cost. Key Responsibilities 1. Service Network Installation and Enablement Identify the right service providers required for installation, ensuring alignment with the type of service needed Scout and appoint the right party/person for service delivery, ensuring they are well-equipped with material, skills, IT systems, and knowledge of Jaquar values Enable service providers through proper onboarding, training on processes, and undertaking the necessary assistance 2. Customer delight through right service Closely monitor service calls to ensure timely attendance, proper updates in the IT system, correct charges, spares rightly transacted, and customer satisfaction Ensure that customer service is executed without deviation from scheduled times and according to Jaquar’s standards 3. Service Network Management Manage the overall service network to ensure optimal delivery Ensure right size of workforce sizing with the ASP Ensure work force is skilful to attend for the product segments assigned and the customer Conduct regular training sessions and on-the-job training (OJT) for service providers to maintain a high standard of product servicing Monitor spare stock levels Ensure in-time proper material and financial claim submission Ensure in-time clearance for service provider disengaged with Jaquar 4. Market Support Maintain disciplined and regular market interactions to gather insights on customer care support needs and provide feedback for previous issues Manage stock-related activities of customer care and support product display maintenance Train dealers and their teams on warranty certificate generation and customer care processes Regularly reconcile materials requisitioned from dealerships to ensure accurate stock management 5. Training Plan and execute training sessions for various stakeholders, including OME, OMP, SP, ASP owners, CSR students, and architect staff Organize and conduct both initial and refresher training sessions, monitoring their effectiveness to ensure the knowledge is properly applied Identify training needs based on business growth and demand, and ensure the execution of these training programs to enhance service delivery 6. Retail Builder Project Support Plan and execute proactive support at three levels of retail projects—pre-installation, during installation, and post-installation—providing guidance to users to ensure a smooth experience 7. Key Accounts, Special Drives, and Escalation Management Establish proactive contact with key accounts to provide necessary support and address any concerns Participate actively in special initiatives or drives to enhance customer engagement Handle escalations promptly and effectively, ensuring satisfactory resolution and implementing preventive measures to avoid recurrence Key Attributes Strong understanding of customer service delivery processes and standards Good grasp of market dynamics and ability to stay updated on trends Technically sound, with a DIY mindset for handling product and service-related issues Solid understanding of service network installation, enablement, and management practices Good verbal and written communication skills to interact with customers, service providers, and internal teams Physically fit and willing to travel for service inspections and DIY activities Strong data analytics skills to monitor service efficiency and process improvements Competencies Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Graduate or diploma engineer with a technical background Experience: Minimum 3 years of experience in the service industry, with at least 1 year in a lead position. Prior service experience in the building industry is desirable Skills: Excellent communication and interpersonal skills Ability to manage data effectively and perform analytics for process improvement Strong understanding of service network operations and challenges Passion for continuous learning and enhancing the knowledge of others DIY approach with technical soundness in product handling and servicing Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As an ASI Retail, you will be the single point of contact (SPOC) for Customer Care aspects for the area and product vertical/s assigned to you. You will, through constant initiatives, ensure customer delight which shall be the essence of every activity performed. It shall be your endeavour for right service network installation for present and following two quarters business needs. You should be passionate to train people & willing to travel and should have strong acumen to drive customer delight while optimizing on the cost. Key Responsibilities 1. Service Network Installation and Enablement Identify the right service providers required for installation, ensuring alignment with the type of service needed Scout and appoint the right party/person for service delivery, ensuring they are well-equipped with material, skills, IT systems, and knowledge of Jaquar values Enable service providers through proper onboarding, training on processes, and undertaking the necessary assistance 2. Customer delight through right service Closely monitor service calls to ensure timely attendance, proper updates in the IT system, correct charges, spares rightly transacted, and customer satisfaction Ensure that customer service is executed without deviation from scheduled times and according to Jaquar’s standards 3. Service Network Management Manage the overall service network to ensure optimal delivery Ensure right size of workforce sizing with the ASP Ensure work force is skilful to attend for the product segments assigned and the customer Conduct regular training sessions and on-the-job training (OJT) for service providers to maintain a high standard of product servicing Monitor spare stock levels Ensure in-time proper material and financial claim submission Ensure in-time clearance for service provider disengaged with Jaquar 4. Market Support Maintain disciplined and regular market interactions to gather insights on customer care support needs and provide feedback for previous issues Manage stock-related activities of customer care and support product display maintenance Train dealers and their teams on warranty certificate generation and customer care processes Regularly reconcile materials requisitioned from dealerships to ensure accurate stock management 5. Training Plan and execute training sessions for various stakeholders, including OME, OMP, SP, ASP owners, CSR students, and architect staff Organize and conduct both initial and refresher training sessions, monitoring their effectiveness to ensure the knowledge is properly applied Identify training needs based on business growth and demand, and ensure the execution of these training programs to enhance service delivery 6. Retail Builder Project Support Plan and execute proactive support at three levels of retail projects—pre-installation, during installation, and post-installation—providing guidance to users to ensure a smooth experience 7. Key Accounts, Special Drives, and Escalation Management Establish proactive contact with key accounts to provide necessary support and address any concerns Participate actively in special initiatives or drives to enhance customer engagement Handle escalations promptly and effectively, ensuring satisfactory resolution and implementing preventive measures to avoid recurrence Key Attributes Strong understanding of customer service delivery processes and standards Good grasp of market dynamics and ability to stay updated on trends Technically sound, with a DIY mindset for handling product and service-related issues Solid understanding of service network installation, enablement, and management practices Good verbal and written communication skills to interact with customers, service providers, and internal teams Physically fit and willing to travel for service inspections and DIY activities Strong data analytics skills to monitor service efficiency and process improvements Competencies Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Graduate or diploma engineer with a technical background Experience: Minimum 3 years of experience in the service industry, with at least 1 year in a lead position. Prior service experience in the building industry is desirable Skills: Excellent communication and interpersonal skills Ability to manage data effectively and perform analytics for process improvement Strong understanding of service network operations and challenges Passion for continuous learning and enhancing the knowledge of others DIY approach with technical soundness in product handling and servicing Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050

Overview We’re looking for a detail-oriented people leader to manage GTM systems execution and Salesforce administration. In this role, you’ll ensure our technology stack is stable, scalable, and aligned with evolving business needs across Sales, Marketing, Services, and RevOps. You’ll lead system configuration, automation, and support processes, manage day-to-day intake and prioritization, and drive efficient task allocation across a global team. You'll ensure strong documentation, change governance, and cross-functional alignment, while optimizing integrated tools like Outreach, LeanData, ZoomInfo, and Clari. This role requires strong collaboration across U.S. and India-based teams and a forward-looking mindset to explore AI-driven automation and system enhancements that keep our GTM operations future-ready. Responsibilities Oversee GTM Systems Execution and Salesforce Administration - You will be responsible for ensuring the operational stability, scalability, and effectiveness of our GTM systems, with Salesforce at the center. This includes leading all configuration, automation, and administrative workstreams while ensuring the platform evolves alongside changing business needs. You will serve as a thought partner to stakeholders across RevOps, Sales, Marketing, and Services to align technology capabilities with GTM strategy. Lead Case Intake and Support Resolution Processes - You will manage the team’s day-to-day intake queue, overseeing all support cases and enhancement requests. You will drive the prioritization, assignment, and closure of issues—ensuring SLAs are met and stakeholders are consistently informed. This includes designing and maintaining intake triage routines, escalation paths, and internal communications frameworks that allow the team to operate with urgency and discipline. Maximize Team Productivity Through Work Allocation and Coaching - You will serve as the primary driver of task delegation within the GTM Systems team. This includes understanding individual team members’ strengths and growth areas, optimizing work assignments, and removing blockers. You will foster a high-performance culture by enabling your team to operate efficiently, deliver scalable solutions, and continuously upskill in key technologies. Ensure Robust Documentation and Governance of System Changes - You will enforce structured release management and change control practices, ensuring all enhancements, configurations, and automation are documented appropriately. This includes maintaining version control, sandbox testing protocols, deployment logs, and post-implementation validation. You’ll collaborate with Data Governance and Enterprise Systems stakeholders to ensure changes align with internal policies and audit readiness requirements. Drive Operational Excellence Across GTM Tech Stack - Beyond Salesforce, you will oversee or collaborate on the management of integrated GTM tools such as Outreach, ZoomInfo, LeanData, and Clari. You will identify system gaps, manual workarounds, or inefficiencies across the stack, and lead the delivery of high-impact improvements. You will play a central role in evaluating and piloting new technologies that support scale and automation. Collaborate Across Geographies and Functions - This role requires seamless coordination across U.S. and India-based teams. You will maintain a consistent 50% overlap with EST hours to ensure alignment with U.S.-based stakeholders, while also remaining deeply embedded with India-based team members. You will act as a key cross-functional bridge—ensuring handoffs are clear, feedback loops are closed, and global system priorities remain synchronized. Champion AI-Driven GTM Systems Optimization - You will stay informed on the latest developments in AI-enabled systems administration, including agent-based workflow automation and predictive rule engines. You’ll explore opportunities to use AI for support triage, duplicate detection, intelligent routing, and performance insights, in collaboration with our enterprise technology partners. Your leadership will help ensure GTM systems remain modern and future-ready. Qualifications 8+ years of experience supporting or administering Salesforce in an enterprise or high-growth SaaS environment 4+ years of experience in a leadership or management role overseeing technical Salesforce teams or GTM systems teams Salesforce Administrator certification required; additional certifications (e.g., Platform App Builder, Advanced Admin) preferred Proven experience managing Salesforce case queues and leading configuration/enhancement delivery processes Hands-on knowledge of automation tools like Flow, Process Builder, and Apex triggers/workflows Experience with integrated GTM tools such as Outreach, ZoomInfo, LeanData, and Clari Demonstrated ability to manage global stakeholders and operate across time zones, with 50% EST overlap required Exposure to or experience implementing AI-enabled capabilities in Salesforce or GTM workflows is a strong plus Strong communication skills, with the ability to influence stakeholders and present complex technical topics in clear, actionable terms