Customer Support Supervisor Enphase Energy

5.0 - 9.0 years

0 Lacs

karnataka

On-site

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! Role requires you to work 5 days from the office, with weekend shifts as needed and night shifts. Candidates unwilling for the mentioned timings need not apply. Team Management: - Lead and mentor team members to deliver results consistently. - Own Key Performance Indicators for your team, manage processes to achieve goals, and motivate and train your team. - Manage a multi-layer squad and their performance through on-the-job coaching and mentoring. - Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs. - Create a fun, engaging, and inspiring working environment that encourages personal responsibility, mutual support, trust, and respect. Project Management: - Evaluate, analyze, implement, lead, and monitor effective and efficient processes to improve center efficiency and staff performance proactively. - Analyze support metrics and processes while developing more effective techniques and strategies as needed. - Create specific project plans with clear deliverables, manage deadlines, and responsibly manage resources and risks. - Investigate low customer satisfaction scores and negative customer feedback, identify the root cause, and create an action plan for current and future resolutions. Execution: - Identify critical insights and provide improvement recommendations to product teams. - Identify barriers to operational excellence and develop new processes to increase efficiency among the team and the organization. - Participate in hiring drives and onboard eligible candidates. Stakeholder Management: - Collaborate with different cross-functional supervisors and managers. - Identify operational issues and help improve process performance. Qualifications and Skills: - Graduate in B.E/ B.Tech. - Minimum 5 years of experience in a multi-channeled support environment with at least 2 years as a supervisor managing a minimum of 10 reports. - Strong verbal and written communication skills in English are a must. - Computer literate (PC skills essential, Mac OS desirable). - General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable. - Good interpersonal skills and a proven ability to build rapport and establish/keep working relationships with customers, peers, and managers. - Project management experience is a bonus.,

Posted 1 day ago

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Engineer - Customer Service Spanish Talentpull And Infrastructure

2 - 7 years

10 - 14 Lacs

Bengaluru

Work from Office

Handle customer queries via email, chat, and phone in Spanish Understanding of electrical concepts, AC/DC circuits (preferred) Solar/PV industry experience C1 certification is required.

Posted 2 months ago

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