Education Counsellor

Job Title: Education Counselor IT / Non-IT Training Institute

Location: Thane West

Job Type: Full-Time

Department: Admissions / Student Support

Reports To: Center Manager

Job Summary: We are looking for a dynamic and student-focused Education Counselor to join our skill development institute. The ideal candidate will help students and working professionals choose suitable IT or Non-IT courses based on their background, goals, and market demand. You will play a key role in admissions, counseling, and ensuring a smooth learning journey.

Key Responsibilities: Student Counseling: o Understand student needs and career aspirations through one-on-one sessions. o Recommend relevant IT or Non-IT courses such as software development, data analytics, digital marketing, UI/UX, accounting, or soft skills. o Counsel walk-in and inbound leads via phone, email, or online platforms.

Admissions & Enrollment: o Explain course structures, duration, fees, job prospects, and certification outcomes. o Convert inquiries into admissions by building trust and showcasing value. o Guide students through the enrollment and onboarding process.

Follow-ups & Retention: o Maintain regular follow-ups with prospects and enrolled students. o Ensure student satisfaction and resolve basic academic or administrative queries. o Track course completion and assist with placement support if applicable.

Reporting & CRM: o Maintain accurate student records in CRM tools. o Report daily/weekly conversions, counseling logs, and feedback to the team lead.

Event Participation: o Assist in organizing demo classes, webinars, career guidance events, and orientation sessions.

Qualifications: Bachelors degree in any discipline (Education, Business, Psychology, or IT preferred).

13 years of experience in academic counseling, inside sales, or career guidance. Knowledge of IT/Non-IT training modules and market trends is a plus. Strong communication and persuasive skills. Familiarity with CRM tools and basic computer skills.

Preferred Skills: Experience in EdTech, skill training institutes, or placement services. Understanding of job roles in IT (e.g., Full Stack Developer, Data Analyst) and Non-IT (e.g., HR, Finance).

Ability to handle targets and work in a fast-paced environment.

Working Hours: [10 AM 7 PM] or as per business need. Willingness to work weekends with a weekly off on weekdays.