Learning Content Manager Amgen Technology Private Limited

4.0 - 12.0 years

4 - 12 Lacs

Hyderabad, Telangana, India

On-site

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What you will do Let s do this. Let s change the world. In this vital role you will partner closely with the Learning Technology pillar, ensuring training materials are utilizing the most current and appropriate technology to enhance the end user experience. In conjunction with the Governance pillar, design appropriate effectiveness and knowledge checks throughout the training material. Develop and implement learning / training material to support the business strategy and overall goals. Act as a Subject Matter Expert on learning technology options to provide the most engaging and fit for purpose training material Conduct needs assessments and analysis to determine the most effective instructional strategies and technologies for each project Execution of learning strategy, ensuring appropriate training materials are developed and align with overall project and business goals. Develop and implement an appropriate template for the different learning methodologies to ensure consistency and ease of use for end users. Evaluate the effectiveness of online learning programs and make recommendations for improvement Partner with technical subject matter experts and other key customers to create high-quality learning experiences, ensuring appropriate learning objectives and effectiveness. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek should possess these qualifications. Basic Qualifications: Doctorate degree OR Master s degree and 4 to 6 years of relevant experience OR Bachelor s degree and 6 to 8 years of relevant experience OR Diploma and 10 to 12 years of relevant experience Bachelors in education, science, or related subject area, or its equivalent is highly desired. 5 years experience of designing, developing, and implementing training material Knowledge of industry-standard e-learning tools and platforms, such as Articulate, Captivate, and Moodle Proven track record of successfully handling learning material projects and implementing learning strategy from conception to completion Strong understanding of instructional design principles and technologies Excellent project management skills, communication, and interpersonal skills Ability to work effectively in a fast-paced, deadline-driven environment What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

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Process Trainer Ketto

0.0 - 4.0 years

3 - 15 Lacs

Mumbai, Maharashtra, India

On-site

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Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards.

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