2 Dunning Strategies Jobs

It is an exciting opportunity to work in a company where everyone truly believes in the mission and values of the organization. ABC Fitness is a global fitness management platform that serves over 40 million members across more than 100 countries. The company's SaaS platform offers a comprehensive club and member management solution, focusing on revenue cycle management, performance optimization insights, and personalized member experiences. At ABC Fitness, the goal is to assist customers in turning their fitness goals into reality. As a Product Owner for Billing and Collections at ABC Fitness, you will play a crucial role in enhancing member communication during billing workflows and facilitating seamless member transfers between clubs or systems. Your responsibilities will include contributing to the development and upkeep of the communications hub used for outbound billing-related messaging through SMS, email, and voice platforms. You will collaborate closely with Product Managers, Engineering teams, and cross-functional groups to define requirements, maintain a prioritized backlog, and ensure successful delivery of features that enhance how clubs interact with members and manage account transfers. Key Responsibilities: - Collaborate with engineering and product teams to define communication logic, platform integrations, and message scheduling. - Own the backlog and feature development for member transfer functionality to ensure accuracy and continuity of billing across locations. - Translate business and technical needs into clear user stories, epics, and acceptance criteria. - Participate in backlog grooming, sprint planning, and Agile ceremonies with the delivery team. - Assist in validating deliverables and reviewing work to ensure alignment with functional and user requirements. - Maintain and update documentation to support internal knowledge and platform adoption. Requirements: - 5 years of experience in Product Ownership, Business Analysis, or a related role supporting software development teams. - Understanding of billing workflows, including dunning strategies and member transfer functionality. - Experience in writing user stories and collaborating with engineering teams. - Familiarity with Agile methodologies and tools like Jira and Confluence. - Strong communication skills, attention to detail, and the ability to manage day-to-day priorities. - Comfortable working in a fast-paced environment and willingness to seek clarification on requirements. Preferred Skills: - Experience with communication platforms such as Mailgun, Renkim, GenesysCloud, or Twilio. - Familiarity with the fitness industry or multi-location business models. - Ability to contribute to documentation or diagrams that clarify requirements and process flows. ABC Fitness is committed to diversity and inclusion, encouraging candidates to apply regardless of meeting all the listed skillsets. The company values a culture that celebrates diversity and creates an inclusive environment for all employees, clients, and stakeholders. ABC believes in the importance of fostering an equitable and inclusive workplace culture as a business imperative. About ABC Fitness: ABC Fitness is a leading provider of software and services for the fitness industry, known for its excellence in supporting clubs and their members. With a reputation for boosting performance and creating a total fitness experience, ABC serves over 41 million members globally across various club sizes and types. Founded in 1981, ABC assists thousands of gyms and health clubs worldwide in achieving optimal performance through its comprehensive SaaS club management solution. ABC Fitness is a Thoma Bravo portfolio company, specializing in investing in software and technology firms. If you are passionate about personal growth and enjoy working in a dynamic environment with enthusiastic colleagues, ABC Fitness is the perfect place for your career!,

It is an exciting opportunity to be a part of a company where the team truly believes in the work they are doing! At ABC Fitness, a leading global fitness management platform serving millions of members worldwide, we are dedicated to bringing passion and customer focus to the industry. Our innovative SaaS platform offers a comprehensive club and member management solution, catering to the diverse needs of fitness enthusiasts across the globe. Our mission is to assist our customers in turning their fitness aspirations into reality. As a Product Owner for Billing and Collections at ABC Fitness, you will play a crucial role in enhancing the billing platform to facilitate better member communication during billing processes and ensure seamless member transfers between clubs or systems. Your responsibilities will include contributing to the development of a communications hub for outbound billing-related messaging through various platforms such as SMS, email, and voice (dialers). You will collaborate closely with Product Managers, Engineering teams, and cross-functional groups to define requirements, maintain a prioritized backlog, and support the successful delivery of features aimed at improving club-to-member communication and account transfers. Your key responsibilities will include: - Collaborating with engineering and product teams to define communication logic, platform integrations, and message scheduling. - Owning the backlog and driving feature development for member transfer functionality to ensure billing accuracy across locations. - Translating business and technical requirements into clear user stories, epics, and acceptance criteria. - Participating in backlog grooming, sprint planning, and Agile ceremonies with the delivery team. - Validating deliverables and reviewing work to ensure alignment with functional and user requirements. - Maintaining and updating documentation to support internal knowledge and platform adoption. To be successful in this role, you should possess: - 5 years of experience in Product Ownership, Business Analysis, or a related role supporting software development teams. - Understanding of billing workflows, including dunning strategies and member transfer functionality. - Experience in writing user stories and collaborating closely with engineering teams. - Familiarity with Agile methodologies and tools like Jira and Confluence. - Strong communication skills, attention to detail, and the ability to manage day-to-day priorities. - Comfort working in a fast-paced environment and a willingness to seek clarification on requirements. Preferred qualifications include experience with communication platforms such as Mailgun, Renkim, GenesysCloud, or Twilio, familiarity with the fitness industry or multi-location business models, and the ability to contribute to documentation or diagrams clarifying requirements and process flows. At ABC Fitness, we offer a purpose-led culture with a strong emphasis on values, competitive PTO plans, group insurance coverage, life and personal accident insurance, fitness perks, and support for working women. We are committed to diversity and inclusion, welcoming candidates from all backgrounds to apply. Join us at ABC Fitness, where you can be part of a team of happy, enthusiastic over-achievers and experience wild growth in your career!,