Domain Trainee – Premium Accounting (Process Trainer)

Ready to shape the future of work

At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role ofDomain Trainee - Premium Accounting(Process Trainer)

Responsibilities:

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  Facilitate training sessions to enable knowledge transfer of a new transition

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  Enhance team&rsquos knowledge of commercial insurance principles by conducting sessions

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  Perform quality audits and provide constructive feedback to team members to drive continuous performance improvement.

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  Serve as a communication bridge between clients and internal teams, ensuring seamless updates andtimely responses to inquiries from client SMEs

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  Maintain comprehensive and accurate documentation of client interactions, processes, and knowledge resources.

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  Administer monthly process knowledge assessments (PKTs) and identify training needs (TNIs) to address skill gaps effectively.

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  Ensure adherence to established controls by reviewing exceptions, identifying duplicate policies, and validating transactions before processing.

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  Promote best practices across all business lines and act as the subject matter expert for broking operations processes and procedures.

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  Foster a culture of knowledge sharing and operational excellence by mentoring team members and reinforcing the importance of compliance and quality standards.

Qualifications:

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  B. Com / BBA / MBA - Finance

Minimum qualifications

. Graduation (B. Com preferable)

Work experience:

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  Possess valid years of experience in the I2C lifecycle - credit control, cash applications, carrier/agency inquiry response management, recording and researching incoming cash receipts, month-close activities and so on.

Essential skills:

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  An accounting certification like Associate in Insurance Accounting and Finance (AIAF) /Insurance Accounting Fundamentals would be an edge

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  Strong knowledge of audit processes and coaching methodologies to drive performance improvement.

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  Exceptional verbal and written communication skills, ensuring clarity and professionalism in all interactions.

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  Advanced analytical and problem-solving abilities to address challenges effectively and deliver actionable solutions.

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  Demonstrated ability to foster productive relationships with clients and internal teams, promoting collaboration and trust.

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  Self-motivated and dedicated to achieving excellence in all tasks and responsibilities.

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  Genuine enthusiasm for working with people, fostering teamwork, and building strong connections.

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  Meticulous attention to detail to ensure accuracy and quality in deliverables.

Technical skills:

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  Strong understanding of insurance concepts and terminology, with the ability to interpret complex industry language effectively.

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  Hands-on experience in insurance brokerage and binding activities, ensuring seamless execution of processes.

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  Proficiency in MS Excel (including knowledge of Macros), MS Word, MS PowerPoint, Power Automate, and other productivity tools.

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  Skilled toconduct root-cause analysis to identify and address process gaps, driving knowledge improvements.

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  Collaborative mindset focused on resolving issues with partners, peers, and sub-process areas through data-driven and fact-based approaches

Why join Genpact

. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

. Make an impact - Drive change for global enterprises and solve business challenges that matter

. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities