Commercial Excellence CRM Analyst CIRCOR International, Inc.

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

You will lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM. Your main responsibility will be to configure CRM according to the agreed strategy and drive its accelerated usage across the business. You will also be accountable for Master Data Management (MDM) within CRM and connected systems/tools. As the single point of contact and super-user/admin for CRM, you will modify existing approval process (DOA) workflow as per proposed changes. Your role involves driving continuous improvement in CRM-related processes from quote to cash. Additionally, you will develop Dashboards/visualizations within Dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management. It is essential for you to proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements, delivering them accurately and in a timely manner. Identifying opportunities to enhance current processes after thoroughly understanding existing processes and toolset used will be a key part of your responsibilities. You will evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Furthermore, maintaining tools & scorecards to track key metrics and value captured will be part of your routine tasks. As a candidate, you should demonstrate a strong ability to solve problems creatively through innovation and process re-engineering. Possess good inter-personal, organizational, time management, and analytical skills. Managing multiple priorities, both independently and as a team player, will be crucial. Excellent verbal and written English communication skills are required to interact professionally with a diverse group and all levels of management. You should be able to anticipate change and quickly prioritize accordingly, make decisions under uncertainty, and maintain a friendly, empathetic, and professional demeanor even under stressful circumstances and tight timelines. Qualifications & Experience: - 3+ years in a configurator role in CRM (MS Dynamics or equivalent) - Prior experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW), and Power BI preferred - Technical proficiency in MS Office suite with advanced MS-Excel and MS-Power App is highly preferred - Experience in Commercial processes,

Posted 4 days ago

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