Jobs
Interviews
Mastercard logo

Director, Network Customer Success, Services AP

8 - 12 years

0 Lacs

haryana

Posted:1 week ago| Platform: Shine logo

Apply

Skills Required

account management sales product management customer engagement business growth data analysis market analysis relationship building customer success technical account management training development

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for leading the Network Customer Success team in the AP region, reporting to the Regional Lead of Customer Success. Your role will involve developing and executing strategic priorities to ensure positive outcomes for priority customers and segments through effective utilization of Services network products. Collaboration with cross-functional teams such as Network Services, Account Management, Sales, Product, Technical Account Managers, and support/delivery teams will be essential to deliver the full value proposition of Mastercard Network Products to customers. Your primary responsibilities will revolve around three key areas: Customer Engagement: - Establish strong partnerships with customers by understanding their business needs and ensuring value realization during network product launch and post-sale - Identify optimization opportunities to drive customer value and strategic goals through Mastercard products - Define key performance indicators related to cost, performance, and optimization for better insights Growing the Business: - Utilize Mastercard Services offerings to help customers achieve their goals and leverage the value propositions of Mastercard products - Identify opportunities for additional Mastercard products to enhance the impact of Network Product offerings - Work with internal technical solutions to provide information that aids customer decision-making and enhances visibility into product value realization Technical & Program Readiness: - Develop training materials, thought leadership, and customer-facing playbooks to support customer priorities and the Customer Success value proposition - Simplify complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner - Assist in creating tools to scale deliverable customer-facing insights on behalf of Mastercard Network Solutions and Customer Success teams You should possess the following qualifications and skills: - Ability to manage and empower a diverse team, fostering a culture of inclusivity and development at both individual and team levels - Extensive experience in the Technology, Financial Services, Acquirers/Processors, Service Providers, or digital platform partners - Proven track record of identifying opportunities for customer partnerships to enhance mutual value - Successful history in developing sustainable customer success strategies aligned with organizational goals - Proficiency in analyzing customer metrics and leveraging data to drive initiatives for mutual profitability and growth - Strong skills in deriving insights from market analysis, customer engagements, and opportunities to inform strategic decisions and sustain competitive advantage - Experience in developing innovative solutions to complex customer challenges - Demonstrated ability to build and maintain relationships, creating value with key stakeholders across the organization - Advanced capability to translate complex technical capabilities into customer-centric solutions This position requires proficiency in a language placeholder and a priority placeholder for regional location.,

More Jobs at Mastercard

Senior Analyst - Project Management

Pune

5 - 9 yrs
|

INR 13 - 18 Lacs

Sr. Principal Software Engineer

Pune

9 - 13 yrs
|

INR 20 - 25 Lacs

Lead Software Engineer-R-245726

Vadodara, Gujarat, India

2 - 4 yrs
|

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

|

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Mastercard logo
Mastercard

IT Services and IT Consulting

Purchase NY

RecommendedJobs for You

Director, Network Customer Success, Services AP

Mastercard

haryana

Director, Network Customer Success, Services AP

Mastercard

haryana